Call History - Splicecom PCS 410 User Manual

Transfer a Call via the Directories
If you do not know the number of the person to whom you wish to transfer the call you can
look up the information in one of the directories available.
1 Select the Look Up icon
2 Select either Users or Departments or Contacts.
or
or
3 Select the name required.
4 Select the Dial icon or press Enter. The original call will be placed on hold
and the new call will be made.
5 Select the Transfer icon or press Enter when ready.
If you wish to return to the call handling icons after pressing the Look Up
icon select the More Options button.
If you wish to return to the call handling icons after selecting a directory
select the Exit icon.
Further information on working with these directories can be found on the following pages:
Contacts – page 52, Users – page 43 and Departments - page 48.

Call History

The Call History pane within Call Status will display a list of the internal users that have handled
the call. So that when a call is transferred among several users each user will be able to view who
has previously dealt with the caller.
5 Series/V3.2/1107/2
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PCS 400/410 and 50 User Manual
Call Handling
Call Handling
PCS 400/410 and 50 User Manual