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10. TROUBLESHOOTING
Problem
1. When I press the
ON/OFF button on the
remote control, there is
no beep and the
fireplace does not turn
on.
2. When I press the
ON/OFF button on the
remote control, I hear a
beep but I do not hear
the sparker "sparking"
even after 15 seconds.
3. When I press the
ON/OFF button on the
remote control, I hear a
beep followed by
"sparks" but the pilot
does not ignite even
after two periods of
"sparks".
4. When I press the
ON/OFF button on the
remote control, I hear a
beep and "sparks", the
pilot ignites but the
burner does not light up
even 10 seconds after
ignition of the pilot.
5. My fireplace turns itself
off.
6. Bright orange flames
are coming off the
74
Possible causes
1A.The remote control is not
properly synchronized with the
fireplace.
1B. The batteries are installed
incorrectly in the remote control
SmartCase
and / or the
fireplace.
1C. the batteries are too low.
1D. You are too far from the
fireplace.
2A. The sparker is dirty from
previous uses and the sparker
cannot create a spark.
2B. The sparker wire is damaged or
defective.
3A. The gas tank is empty.
3B. Gas intake ducts were not
purged when the fireplace was
installed.
3C. The sparker is dirty from
previous uses and there is not
enough spark.
4A. The pilot flame is too weak and
does not reach the
thermocouple.
4B. The thermocouple is dirty from
previous uses and no longer
detects or has trouble detecting
the pilot flame.
4C. The thermocouple wire is
damaged or defective.
®
SmartCase
4D. The
is in the OFF
position.
5A. There is poor combustion, the
flame is too dirty.
5B. Gas tank is empty.
5C. Vent is blocked or defective.
6A. There is poor combustion, the
flame is too dirty.
1A: Refer to section 4.2.1 of this
manual and synchronize the
remote control.
1B: Check if batteries are properly
®
positioned in the remote control
of the
and the
1C: Change batteries.
1D: Move closer to the fireplace.
2A: Clean sparker as described in
section 9.5.
2B: Call your J. A. ROBY retailer to
have the
3A: Call your gas supplier to have
your tank refilled.
3B: Contact a certified technician to
have the purge performed.
3C: Clean sparker as described in
section 9.5.
4A: Call your J. A. ROBY retailer to
have the
4B: Clean the thermocouple as
described in section 9.5
4C: Call your J. A. ROBY retailer
have the
4D: Put the
position, figure 8.1.2.
5A: Start by checking the gas/air
premix adjustment screw and
adjust as described in section
4.1
5B: Call your gas supplier to have
your tank refilled...
5C: Contact a certified technician to
have your vent ducts inspected.
6A: Start by checking the air/gas
premix adjustment screw and
Solutions
SmartCase
®
.
SmartCase
®
replaced.
SmartCase
®
replaced
SmartCase
®
replaced.
SmartCase
®
in the ON
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