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10. TROUBLESHOOTING
Problem
1. When I press the ON/OFF button
on the remote control, there is no
beep and the fireplace does not turn
on.
2. When I press the ON/OFF button
on the remote control, I hear a beep
but I do not hear the sparker
"sparking" even after 15 seconds.
3. When I press the ON/OFF button
on the remote control, I hear a beep
followed by "sparks" but the pilot
does not ignite even after two periods
of "sparks".
4. When I press the ON/OFF button
on the remote control, I hear a beep
and "sparks", the pilot ignites but the
burner does not light up even 10
seconds after ignition of the pilot.
5. My fireplace turns itself off.
6. Bright orange flames are coming
off the burner and making soot.
7. When I turn on my fireplace, there
are long blue flames coming off the
burner and the fireplaces stops
working after a minute.
8. I smell gas
9. My remote control cannot turn off
the fireplace.
10. When I turn my fireplace off, the
pilot light remains lit.
11. A lot of soot is accumulating on
the inner walls of the fireplace.
12. The flame intensity varies
Possible causes
1A. The remote control is not properly
synchronized with the fireplace.
1B. The batteries are installed incorrectly in the
SmartCase
remote control and / or the
fireplace.
1C. the batteries are too low.
1D. You are too far from the fireplace.
2A. The sparker is dirty from previous uses and
the sparker cannot create a spark.
2B. The sparker wire is damaged or defective.
3A. The gas tank is empty.
3B. Gas intake ducts were not purged when the
fireplace was installed.
3C. The sparker is dirty from previous uses and
there is not enough spark.
4A. The pilot flame is too weak and does not
reach the thermocouple.
4B. The thermocouple is dirty from previous uses
and no longer detects or has trouble detecting
the pilot flame.
4C. The thermocouple wire is damaged or
defective.
®
SmartCase
4D. The
is in the OFF position.
5A. There is poor combustion, the flame is too
dirty.
5B. Gas tank is empty.
5C. Vent is blocked or defective.
6A. There is poor combustion, the flame is too
dirty.
6B. Air restrictor is not open enough.
6C. Vent is blocked or defective.
7A. Not enough air intake.
7B. Gas exhaust panel is not open enough.
7C. Vent is blocked or defective.
.
9A. Batteries in the remote control are dead.
9B. You are too far from the fireplace.
SmartCase
9C. A component of the
10A. Your fireplace is in CPI mode.
11A. The exhaust panel is not open enough and
causes poor combustion.
11B. The vent is blocked
12A Your fireplace is in thermostat mode
1A: Refer to section 4.2.1 of this manual and
synchronize the remote control.
1B: Check if batteries are properly positioned
®
in the remote control and the
of the
1C: Change batteries.
1D: Move closer to the fireplace.
2A: Clean sparker as described in section 9.5.
2B: Call your J. A. ROBY retailer to have the
SmartCase
3A: Call your gas supplier to have your tank
refilled.
3B: Contact a certified technician to have the
purge performed.
3C: Clean sparker as described in section 9.5.
4A: Call your J. A. ROBY retailer to have the
SmartCase
4B: Clean the thermocouple as described in
section 9.5
4C: Call your J. A. ROBY retailer have the
SmartCase
4D: Put the
figure 8.1.2.
5A: Start by checking the gas/air premix
adjustment screw and adjust as described
in section 4.1
5B: Call your gas supplier to have your tank
refilled..
5C: Contact a certified technician to have your
vent ducts inspected.
6A: Start by checking the air/gas premix
adjustment screw and adjust as described
in section 4.1.
6B: Adjust gas intake and exhaust properly as
described in section 4.1.
6C: Contact a certified technician to have your
vent ducts inspected.
7A: Start by checking the air/gas premix
adjustment screw and adjust as described
in section 4.1.
7B. Adjust gas intake and exhaust properly as
described in section 4.1.
7C: Contact a certified technician to have your
vent ducts inspected.
8B. Refer to the front page of this manual
immediately and follow instructions
9A. Change the batteries in the remote control.
9B. Move closer to the fireplace.
9C. Close the manual valve upstream from the
®
is defective.
fireplace and call your J. A. ROBY retailer.
10A. Refer to section 4.2.2 to set the remote
control in IPI mode.
11A. Refer to section 4.1 to adjust the gas
exhaust panel in a more open position.
11B: Contact a certified technician to have
your vent system inspected.
12A. Refer to section 4.2.2 to desactivated
thermostat mode
Solutions
SmartCase
® replaced.
® replaced
® replaced.
SmartCase
® in the ON position,
®
.
68
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