Recommend Flow Chart For Field Service - Toshiba GD-1220 Service Handbook

3.2

Recommend Flow Chart for Field Service

Call from customer
Telephone screening
Not solved
Dispatch a service technician
( Field service )
Not solved
Assistance by phone for the field
service technician from the remote
diagnosis center
Field service
GD-1220/1221
TROUBLESHOOTING
Trouble solved
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3 - 2
Service technician does not
need to be dispatched