Common Problems And Solutions; I Cannot Seem To Access The Web; The Cellular Router Was Connected But Cannot Get Back On; Cellular Router Is Rebooting Frequently - NetComm NTC-790 User Manual

Common problems and solutions.

11.2
I cannot seem to access the web page interface
11.2.1
The default IP address of the unit is 192.168.1.50, so first try to open a web browser to this address.
Also check that your laptop/PC is on the same subnet as the Cellular Router's Ethernet port.

The Cellular Router was connected but cannot get back on

11.2.2
You may need to enable the periodic ping timer using the System Monitor Link on the HTML pages.
This ensures that if the connection drops (i.e outage on the network) that the Cellular Router will reboot
after so many failed pings and then force a re-connect. Set the timer to around 15 mins should be sufficient.
NB: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in
mind when selecting how often to ping.

Cellular Router is rebooting frequently

11.2.3
Check the Modem Link on the web page and see if the Periodic Reset timeout is set to something other
than 0.
If it is set to 1 this means the unit will reboot every minute regardless of what happens.
Reset it to 0 if you don't want this feature or something quite large if you don't want the router to reboot so
often.

Cellular Router has connection but cannot access the internet

11.2.4
Check that DNS Masquerade is enabled by clicking on the LAN link on the configuration interface.
Make sure that DHCP DNS server address 1 IP address is set to the same address as that of the Ethernet
port.
Revision 1.55
March 2009
60
NetComm Limited