HP IBRIX X9720 Administrator's Manual page 33

A cluster node was not configured in Phone Home
If a cluster node was down during the Phone Home configuration, the log file includes the following
message:
SEVERE: Sent event server.status.down: Server <server name> down
After the node is up, rescan Phone Home to add the node to the configuration.
Configuring Phone Home could generate a large number of error messages
Configuring Phone Home enables the hp-snmp-agents service internally. As a result, a large number
of error messages, such as the following, could occasionally appear in the /var/log/
hp-snmp-agents/cma.log file:
Feb 08 13:05:54 x946s1 cmahostd[25579]: cmahostd: Can't update OS filesys
object: /ifs1 (PEER3023)
The cmahostd daemon is part of the hp-snmp-agents service. This error message occurs because
the file system exceeds <n> TB. If this occurs, you can disable logging by editing the script entitled
/opt/hp/hp-snmp-agents/server/etc/cmahostd and removing the -l <logname>
option on each server. Also, HP recommends that before you perform operations such as unmounting
a file system or stopping services on a node (using the ibrix_server command), you disable
the hp-snmp-agent service on each server first:
service hp-snmp-agents stop
After remounting the file system or restarting services on the node, restart the hp-snmp-agents service
on each server:
service hp-snmp-agents start
Fusion Manager IP is discovered as "Unknown" in HP SIM
Verify that the read community string entered in HP SIM matches the Phone Home read community
string.
Also, run snmpwalk on the VIF IP, and verify the information:
# snmpwalk -v 1 -c <read community string> <FM VIF IP> .1.3.6.1.4.1.18997
Critical failures occur when discovering X9720 OA
The 3-GB SAS switches have internal IPs in the range 169.x.x.x, which cannot be reached from
HP SIM. These switches will not be monitored; however, other OA components are monitored.
Discovered device is reported as unknown on CMS
Run the following command on the file serving node to determine whether the Insight Remote
Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
Alerts are not reaching the CMS
If nodes are configured, and the system is discovered properly but alerts are not reaching the CMS,
verify that a trapif entry exists in the cma.conf configuration file on the file serving nodes.
SIM Discovery
On SIM discovery, use the option, Discover a Group of Systems, for any device discovery.
Configuring HP Insight Remote Support on StoreAll systems 33