Data Comm Requirements; Phone Home With Continuous Track - HP StorageWorks XP48 - Disk Array Manual

Data Comm Requirements

Phone Home With Continuous Track

Preparing for Installation
Route data communications cables away from areas of high static electric
fields created by power transformers and heavy foot traffic. Use shielded
data comm cables that meet approved industrial standards to reduce the
effects of external fields.
The HP SureStore E Disk Array XP48 Phone Home capabilities detect and
report problems even before they are noticed by operators and users.
Continuous Track, a program that resides in the Disk Array Frame, will
phone "home" to HP Stress-Free Central control center and will provide:
• periodic "well" checkups
Every 24 hours, Continuous Track will call HP Stress-Free Central.
When a successful connection is made, a preconfigured set of files will
be transferred from the Disk Array Frame to the HP Stress-Free
Central control center. Your HP CE will set the time of call and set up
the files to be transferred. This check-up ensures the health of your
disk array, on a day-to-day basis.
• incidental "sick" calls
When an error occurs, a service information message (SIM) is
generated. The SIM is stored in the Disk Array Frame for use by your
HP service representative. The Continuous Track remote maintenance
tool also reports the SIMs to the HP Stress-Free Central control center.
SIMs are classified according to severity, and many SIMs do not
require immediate attention. These SIMs are often addressed during
routine maintenance, and are corrected before a failure occurs.
Serious-level and acute-level SIMs are reported to HP Stress-Free
Central immediately to ensure that the problem is addressed as soon as
possible.
To activate Phone Home, these requirements are necessary:
• dedicated analog phone line
• an HP CE to configure Continuous Track
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