HP IBRIX X9720 Administrator's Manual page 7

Changing the IP address for the cluster interface on a dedicated management console........117
Changing the cluster interface.......................................................................................117
Managing routing table entries.....................................................................................117
Adding a routing table entry....................................................................................117
Deleting a routing table entry...................................................................................117
Deleting a network interface.........................................................................................118
Viewing network interface information................................................................................118
Resetting the SAS switch........................................................................................................118
10 Licensing.............................................................................................123
Viewing license terms............................................................................................................123
Retrieving a license key.........................................................................................................123
Using AutoPass to retrieve and install permanent license keys......................................................123
1 1 Troubleshooting....................................................................................124
Collecting information for HP Support with the IbrixCollect.........................................................124
Viewing the status of data collection...................................................................................124
Collecting logs................................................................................................................124
Downloading the data collection (archive file)......................................................................126
Deleting logs...................................................................................................................127
Viewing the data collection configuration............................................................................127
Modifying data collection.................................................................................................127
Obtaining custom logging from ibrix_collect add-on scripts....................................................128
Creating an add-on script.............................................................................................129
Running an add-on script.............................................................................................130
Viewing the output from an add-on script........................................................................130
Viewing data collection information....................................................................................131
Adding/deleting commands or logs in the XML file..............................................................132
Viewing software version numbers..........................................................................................132
Troubleshooting specific issues................................................................................................132
Software services.............................................................................................................132
Failover..........................................................................................................................133
Windows StoreAll clients...................................................................................................133
Synchronizing information on file serving nodes and the configuration database...........................134
Troubleshooting an Express Query Manual Intervention Failure (MIF)...........................................134
12 Recovering a file serving node................................................................137
Obtaining the latest StoreAll software release...........................................................................137
Creating a bootable a DVD..............................................................................................137
Creating a bootable USB flash drive...................................................................................137
Creating a bootable USB flash drive on Linux..................................................................137
Creating a bootable USB flash drive on Windows...........................................................138
Preparing for the recovery......................................................................................................141
Restoring StoreAll OS Software on a 9730 or X9720 node with custom credentials.......................141
Recovering an X9720 or 9730 file serving node.......................................................................142
Completing the restore .........................................................................................................149
Troubleshooting....................................................................................................................151
(9720 systems) Manually recovering bond1 as the cluster......................................................151
iLO remote console does not respond to keystrokes...............................................................156
The ibrix_auth command fails after a restore........................................................................156
13 Support and other resources...................................................................157
Contacting HP......................................................................................................................157
Related information...............................................................................................................157
Obtaining spare parts......................................................................................................158
HP websites....................................................................................................................158
Rack stability........................................................................................................................158
Contents 7