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Unified Communications
IPedge Messaging
IPedge Messaging
Messaging is an integrated voice processing application within the IPedge system that provides
standard voice mail and Automated Attendant features as well as Unified Messaging capabilities,
Follow Me, Message Notifications, Soft Key navigation of mailbox menus, and Call Recording.
Since Messaging is incorporated into the IPedge system, it delivers streamlined user
administration and system management. With it, users can easily and conveniently manage their
voice messages with intuitive on screen prompts. Users can program different types of greetings,
call routing, and message notifications.
Some key features include:
Follow-Me
A mailbox can be set up to forward a call to an external phone number before the call is transferred
to voicemail. When using supervised follow-me, the mailbox owner can perform functions such as
record the call, conference in another subscriber, or send the caller back to the mailbox owner's
voicemail box. This feature is a part of the UC features that allow users to flexibly control the call
based on a user's requirement as follows:
• Caller ID based call handling
• Calendar based call handling
• Sequential ring and simultaneous ring
• Present the actual calling party's number on the cell phone or other destinations
• Routing to last answer device
• Follow-Me Connect Verification – The mailbox owner can positively accept the follow-me
calls by pressing a key to prevent calls from ending up in cell phone voicemail or other
telephone answering devices.
• Follow-Me Record to Mailbox – Allows the mailbox owner to record a conversation that has
been answered at the follow-me number. The conversation is saved and sent to the mailbox
owner's voicemail box as a new message.
• Follow-Me Transfer Back – After the mailbox owner receives the call to the external device he
can redirect the caller to another internal extension.
Follow Me feature provides better phone operation integration through IPedge Net Server and
provides the following capabilities.
• Follow Me feature control button on the phone – User can assign the button for the Follow Me
feature and activate and deactivate the feature from the button on the IP Telephone to easily
change the operation when users are in the office or on the road.
• Hand-off – When the user takes the call from the cell phone and return to the office, the call can
be easily handed off to the desk phone by pressing the same button.
• Status Indication – The button has the LED to show the status of the Follow Me feature.
Unified Messaging
Unified messaging allows a mailbox owner to access voice messages directly through an email
inbox. Emails may also be listened to from the voicemail box. Unified Messaging provides users
with the following features; Fax-to-Email, Print Emails to Fax, Redirect Fax Messages, Integration
with Email Clients, Messaging as an IMAP Server, and Messaging as a POP Server. Details on
these features can be found in the Features chapter.
Other Messaging Features
Refer to
28
"Messaging" on page
88.
IPedge General Description
04/13
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- Configuration
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