Uniform Call Distribution; Unified Communications; Vlan Tagging - Toshiba IP EDGE Description

Features

Uniform Call Distribution

The transferring party presses
the call transfers immediately on receipt of the last digit. The transferred party hears the
greeting associated with the specified mailbox and can then leave a message.
Direct Transfer to Voice Mailbox simplifies getting a call for a busy or absent employee to
his/her mailbox. It eliminates the need for the caller to enter the desired mailbox number
after being connected to the voice mail system. This feature is available using standard
SMDI VM integration and does not require Toshiba proprietary VM integration.
Music or Ringing Option
This feature enables ringing or music to be heard by the caller when their call is trans-
ferred, depending on system programming.
Uniform Call Distribution
Uniform Call Distribution (UCD) functionality provides call flow to distribute calls more
efficiently through a call center. UCD enables calls to be answered by the auto attendant,
which prompts the caller to dial the correct UCD group number or, calls can ring directly
to UCD groups. The call is then sent to the UCD agent or queue if all agents are busy or
logged out, but never to a busy number. Incoming calls can also be directed directly to
UCD groups without the use of an Auto-attendant.
Calls sent to agents are managed by distributed hunt groups to find the next available
agent. Callers in queue can receive music and announcements embedded in one of the sys-
tems music-on-hold sources, and each UCD group can share or have a separate music
sources. The announcements must be recorded on the music source. Overflow timing is
controlled by a unique overflow timer for each UCD group. Agent log-in and log-out but-
tons make it easy for agents to sign in and out of the system so that calls can be routed
appropriately.

Unified Communications

Refer to the

VLAN Tagging

The IPedge system supports 802.1Q Virtual Local Area Network (VLAN) technologies.
For sites that have thousands of IP devices, VLANs may be used to separate the network
virtually rather than physically, to prevent the broadcast and other traffic from one virtual
LAN (typically a data LAN) from impairing the performance of equipment on another vir-
tual LAN (for example, a VoIP LAN) even though the devices are plugged into the same
physical network.
VLAN for the IP Telephone (IPT) and data port may be programmed manually using the
base station or remotely via Enterprise Manager. There are no settings to set on the IPedge
86
Direct Transfer to VM
Chapter 3 – Unified Communications.
and dials the mailbox number, and
IPedge General Description 04/13