Microsoft Lync Integration - Toshiba IP EDGE Description

Unified Communications
Microsoft® Lync® Integration
Chat
The Call Manager Chat application enables Call Manager users connected to the IPedge system to
interactively have chat conversations. Chat also supports whiteboard and canned messages. This
program enables employees in an enterprise to communicate using real time text-based
communications.
Using Call Manager Chat you can have individual conversations with anyone else on the server
with the same feature installed. Chat can also be used to send a broadcast message to an individual
or to an entire group. A broadcast message is a one-time message that will appear on the
recipient's Chat window.
Dialer
Call Manager Dialer enables users to easily schedule phone calls to be placed later. For example,
when a sales representative arrives in the morning he may know he needs to make calls to 15 of his
customers, so from Microsoft® Outlook® he can drag and drop the contact information of all 15
of the customers into Dialer. When the designated time arrives for each call to be placed the user
will be presented with a pop-up screen alerting him that it is time to place the call. Once the call is
finished, the user will be presented with another pop-up screen requesting information about
whether the call was successful and if not whether it should call again later (for example if the
party was busy). The Personal Power Dialer displays all calls yet to be placed as well as calls that
have recently been completed, plus as the status of the dialers and the phone.
Web Browser
The Call Manager provides an integrated web browser window for access to Internet or Intranet
locations, or direct access to local HTML files. In addition to basic browsing, you can create
custom web applications to extend the functionality of Call manager for your business. For
example, your call center could have incoming calls automatically open the Call Manager browser
window to a "Caller Survey" page. The Call Survey page could display information about the
caller and display an answering script the agent could use to guide the conversation. The web page
might also allow the agent to enter answers from the caller into HTML forms and submit the
results to a company web server.
More Buttons
Call Manager has many different User Programmable buttons on the main screen and side window.
These buttons can be easily configured by the user as DSS buttons, Feature buttons, Speed Dial
buttons, User Action buttons, ACD buttons, etc. This provides the user with one-touch access to
features, applications, files, phone numbers, employees and more.
Microsoft
Toshiba has a plugin that is installed on a customer's PC to integrate with the Microsoft Lync
client. This eliminates the complex server configuration that is required for server integration. This
integration enables customers who adopt Lync as the Instant Messaging/Presence application to
integrate with the IPedge system telephone features. Toshiba plugin requires the Call Manager
Advanced license. In order to use the built-in softphone, Call Manager VoIP option license is also
required.
The following features are available through the integration:
• Lync Presence reflecting user's telephone status (In call).
When a Lync user is on a call using a Toshiba digital telephone, IP telephone, or built-in
softphone; other users will see the user's status as Busy (in call).
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Lync Integration
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IPedge General Description 04/13