Companion Applications - Toshiba IP EDGE Description

Companion Applications

The Call Manager application supports some powerful companion applications. The Companion
application tabs are shown below.
Contacts (Directory, Presence Viewer and Speed Dial)
The Contacts companion application performs three features: Directory, Presence and Speed Dial.
The Contacts application provides a powerful set of directory features that allow you to look up
and dial IPedge system extensions with a click of the mouse.
The directory functionality in Contacts is generated by the system so it is always up to date with
every extension. The directory can be easily searched and sorted by name and number. In addition
to sorting by column name, the Contacts application now has a grouping feature where you can
drag a column name into the grouping section and the resulting list will be grouped by the column
name.
The Contacts application also has a Presence status column so you can quickly view the current
status of the user's phone. Right-clicking on any user brings up a window that enables you to
either call, chat, send broadcast, edit or delete.
History
The History companion application automatically creates a log of calls dialed, received and missed
on the local telephone extension. The Call History can be searched for specific calls by date,
telephone number, name or account code. Calls can be automatically dialed by double clicking the
call in the Call History window.
The entire Call History or a search result can easily be printed or exported to a file. In addition to
sorting by column name, the History application also has the new grouping feature where you can
drag a column name into the grouping section and the resulting list will be grouped by the column
name.
ACD Viewer
The Call Manager is tightly integrated with the ACD from Toshiba. The Call Manager ACD
Viewer enables users connected to ACD to view the status of all ACD groups in which they
belong. This additional functionality does not require MIS software to be installed. Call Manager
shows the operating status of each group. Each group view can be expanded to see the number of
calls and the status of each of the agents and supervisors in the group. Each group contains a "My
Status" icon showing your own status in the group (logged in, logged out, busy, in wrap-up, etc),
and the status can be changed by right-clicking on the icon.
IPedge General Description 04/13
Unified Communications
Call Manager
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