Voice Messaging - Toshiba IP EDGE Description

Voice Messaging

Ad-Hoc Groups
A mailbox owner can send or forward a message to a group of mailboxes created on the fly, as
opposed to predefined groups. See
Archive Mailbox
Messages can be archived by automatically copying from an originating mailbox to an archive
mailbox. For example, hotel reception can access the archive mailbox to allow guests to recover
messages after they have already checked out. Archived messages are stored by mailbox number
and date for easy access.
Automatic Message Copy
Messages can be copied automatically from an originating mailbox to a destination mailbox.
Specific types of messages, such as priority or group can be selected for automatic message copy,
and the automatic message copy can happen immediately or be assigned to copy only after a pre-
selected amount of time.
Call Queuing
When the automated attendant detects a busy event from an extension it can be set to put all callers
on hold in a queue and let each caller know his position in the queue. IPedge Messaging will
attempt to transfer the caller to the extension after a certain period of time and if the extension is
still busy the system will announce to the caller their position in the queue. While holding,
Messaging can play promotional announcements to the caller.
Call Record to Voice Mail
The mailbox owner can record an incoming call by using a key press on the telephone key pad.
While on an active call, a telephone user can record the conversation and store it in their voice
mailbox. Users can replay recorded messages by calling the voice mailbox that has the stored
recording and play it back as any other message. Recording to Voice Mail (VM) is available on
two-party and multi-party conference calls.
Call Screening
Call screening allows a mailbox owner to require that a caller state her name before a call is
transferred to the requested extension. The name is played back to the mailbox owner and the
owner can either accept or reject (i.e., send directly to voicemail) the call.
Caller ID (CID) Routing
Calls can be routed, based on caller ID information, to a mailbox or application. A complete or
partial number (which includes only the area code, or area code + exchange) can be used. Caller ID
routing tables are available at the system level, departmental level and for every voicemail box.
Cancel Operation
Allows a mailbox owner to cancel out of the current action and be brought back to the previous
menu.
IPedge General Description
"Distribution Groups" on page
04/13
92).
Features
Messaging
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