Messaging Survivability - Toshiba IP EDGE Description

Scripts
Messaging creates customized routines or scripts for directing callers around the system. Scripts
programming is a centralized application that can create various choices to a caller as well as being
the standard tool for setting up "Audio Text" mailboxes and building custom applications. Scripts
offers many different applications, including;
• Intelligent call routing, whereby callers are routed based on time of day, day of week, and other
criteria such as caller ID.
• Interactive questionnaires
• Recorded information
Scripts requires a license for each application desired.
Script Logging Reports
This report displays a list of all the calls to a script mailbox including time, date, caller information
and key presses.
System Group List
This report displays all broadcast groups in the system and shows if they are system groups or
personal groups and whether they have recorded the group name.
System Hourly Statistics
This report displays the total activity of Messaging on an hourly basis for the dates specified.
System Statistics
This summary report displays the total activity of the voicemail for the dates specified.
Unattended Mailboxes
This report lists all the mailboxes that have been created but not yet activated through the
subscriber's menu.

Messaging Survivability

The IPedge Messaging application can be licensed and configured with a feature called Direct
Cluster Networking (DCN). DCN allows joining the Messaging application of two or more IPedge
systems (individually referred to as Nodes) into a cluster. These clusters act in unison to maintain
the integrity of the messaging database of the entire network. Each node that is configured into the
cluster has a copy of the database of the other participating nodes. If one node fails, then when
IPedge telephones register into another IPedge system, that is a node participant, all of that user's
greetings and messages are available.
Nodes can be geographically distributed in various configurations. Each node contains the
complete database for the entire cluster, and the Messaging application residing on each node only
uses the local copy of the database. Each node is identified by a Node ID. In addition all files,
including system greetings, user greetings and messages can be replicated to all nodes (standard
cluster) or replicated to a designated subset of nodes (hybrid cluster), depending on cluster size
and network capability.
Functional Considerations
Although DCN provides a robust voice mail survivability solution, there are some functional
considerations that need to be understood and communicated to customer users.
IPedge General Description 04/13
Features
Messaging
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