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17 Troubleshooting guide
Fault
Remote control does not
work
Various Channels not shown
in channel list
There is sometimes inter-
ference with channels such
as DSF and Tele 5
Sound OK, no TV picture
Picture not fully visible
or distorted
No picture, no sound,
display not on
No picture via HDMI
No sound via HDMI,
picture OK
No sound or wrong audio
playing
Possible cause
Incorrect remote control
code has been set
Batteries are spent
Incorrect channel list
selected
Interference from cordless
DECT telephones
Radio mode called up and
radio background image is
switched off
Scart plug not connected
correctly
Picture format not set
correctly
Incorrect picture display/
zoom selected
No mains voltage
Configured HDMI resolution
not supported by TV
Wrong HDMI sound format
selected
Dolby Digital active or wrong
audio language
selected
54
Solution
Set the correct remote con-
trol code
(see section 8.2.5)
Replace the batteries
(see section 3.5)
Select a different channel list
(see section 9.4.3.1)
Increase the distance bet-
ween the base station and
the receiver
Check the setting
(see section 8.8.1 and 9.4.7)
Connect Scart plug
correctly
Check picture format
(see section 8.3.1)
Check picture display -
zoom in menu
(see section 8.3.2)
Check zoom setting
(see section 9.12)
Check mains adapter and
plug
Adjust HDMI resolution
(see section 8.3.3)
for connect to correct device
via Scart cable if necessary
Check HDMI sound format
(see section 8.4.5)
Check setting in menu
(see point 8.4.1 and 8.4.3)
Check Dolby Digital / langu-
age selection
(see section 9.7)
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