Transporting The Interactive Whiteboard; Removing The Pen Tray - Smarttech Smart Board 800 series User Manual

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD
NOTE
Make sure you include all the numbers, letters and hyphens in the serial number when
contacting technical support.

Transporting the interactive whiteboard

Save the original SMART Board 800 series interactive whiteboard packaging so that it's available if
you need to transport the interactive whiteboard. When required, repack it with as much of the
original packaging as possible. This packaging was designed to provide the best possible
protection against shock and vibration. If the original packaging is no longer available, you can
purchase the same packaging directly from your authorized SMART reseller
(smarttech.com/where).
If you prefer to use your own packaging materials, make sure you adequately protect the
interactive whiteboard. Ship the interactive whiteboard in an upright position to deter shippers
from placing heavy objects on it.

Removing the pen tray

It might be necessary to remove the pen tray when you transport or service the interactive
whiteboard.
CAUTION
There are no user-serviceable parts inside the pen tray. Do not disassemble the pen tray. If dust
or small items become wedged in the spaces around the buttons and prevent them from being
pressed or causing constant button contact, remove the obstruction carefully.
NOTE
Electrostatic discharge (ESD) protection isn't required when performing the following procedure.
To remove the pen tray
1. Turn off the interactive whiteboard and disconnect the cables from the pen tray by
disconnecting the power cable from the wall outlet and the USB cable from the computer.
2. Remove the pens and the eraser from the pen tray.
3. Reach under the pen tray and disconnect the USB cable.
57 smarttech.com/kb/144817