Checking The Interactive Whiteboard's Calibration - Smarttech Smart Board 800 series User Manual

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD
6. If one of the cameras' views remains black, the camera is obstructed or can't locate the
reflective surface on the interactive whiteboard inner frame. This image is an example of a
camera view obscured by a pen or other object.
Check the camera lens and ensure that nothing is obstructing the view and that nothing is
affixed to the interactive surface.
7. Click Save Image and then save the file with your choice of file name and location.
TIP
It's a good idea to save the file to the SMART Technologies folder. You can save the image
with the log file for future reference or to email to a technical support representative.

Checking the interactive whiteboard's calibration

If no digital ink appears or appears only in certain areas when you write on the interactive
whiteboard, the interactive whiteboard could be incorrectly calibrated. You can test the calibration
using SMART Board Diagnostics Tracker utility.
To check the interactive whiteboard's calibration
1. Press the SMART software icon in the Windows notification area or Mac Dock, and then press
Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.
3. Select View > SBX800/SBID8070i Bar.
The SBX800/SBID8070i bar appears.
4. Click Tracker.
The screen becomes white.
5. Touch the interactive screen with a pen, finger or eraser.
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