CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD
If the Ready light is...
Flashing green
Flashing amber
43
smarttech.com/kb/144817
The interactive
whiteboard...
Is in HID mode. It's
l
receiving power and is
communicating
successfully with the
computer's USB HID
driver.
SMART Product
l
Drivers isn't installed.
Is in a Service mode or its
firmware is being updated.
Actions
This is normal mouse mode and you might
not want to use tools such as the pens and
the eraser. You can move the mouse
pointer and perform mouse functions by
touching the interactive surface. The
Right-Click button on the pen tray might
work, depending on the operating system
you're using. Neither the Keyboard nor the
Help button work in HID mode.
To use the tools, install
l
SMART Product Drivers.
To use all the features of the
l
interactive whiteboard, install
SMART software
(smarttech.com/software).
Wait until the download finishes. After the
download is complete, the Ready light
turns solid green.
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