Smarttech Smart Board 800 series User Manual page 52

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD
Refer to this table for troubleshooting tips if the Ready light indicates that the interactive
whiteboard is working properly, but you're still experiencing problems.
Symptoms
No image is projected
on the interactive
whiteboard, or a "No
Input" message
appears.
The orientation screen
doesn't appear when
you press the
Orientation button.
The projected image is
blurry, too large or
doesn't completely fill
the interactive surface.
44 smarttech.com/kb/144817
Possible causes
The computer is in Standby
mode.
The computer is off.
The projector isn't receiving
a video signal.
The orientation screen is
appearing on a different
display.
The projector's position,
zoom and focus settings
aren't adjusted.
The computer's display
resolution settings don't
match the projector's native
resolution.
Actions
Move the mouse or touch the interactive
surface or any key on the keyboard to
bring the computer out of Standby mode.
Turn on the computer (or press your
computer's reset button), and then log on
as usual.
Check the video cable connections.
l
Ensure that the correct video input is
l
selected on the projector.
Ensure that the projector is on and
l
that it's connected to your computer
and a wall outlet.
If you're using a laptop computer, turn
l
on the external video connection.
Refer to your laptop's user's guide for
more information.
Press the Orientation button again, or
press SPACEBAR on the keyboard until the
orientation screen appears. Alternatively,
open SMART Settings and select
Orient/Align the SMART Product.
Adjust the projector's position, zoom and
focus settings. Refer to the projector's
user's guide for more information.
Refer to the projector's user's guide for the
correct display resolution, and then go to
Windows Control Panel or the Mac System
Preferences to change the computer's
display resolution to match the projector.