Contacting Smart Support - Smarttech Smart Board 800 series User Manual

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD
Access the Help Center by pressing the Help button on the pen tray. The Help button also
provides access to the orientation screen and SMART contact information. Alternatively, you can
access the Help Center from the SMART software icon in the Windows notification area or Mac
Dock.
Contacting SMART Support
SMART Support welcomes your call. However, if you experience difficulty with the SMART Board
interactive whiteboard, you might want to contact your local reseller first. Your reseller can often
resolve the issue without delay.
You can find a list of parts and service parts diagrams for the interactive whiteboard or interactive
whiteboard system on the SMART support website (smarttech.com/support). To order parts,
contact your local reseller (smarttech.com/where).
Before contacting SMART Support, make note of the SMART Board interactive whiteboard's serial
number. If you printed this manual, you can make note of the serial number in the inside cover of
this manual.
To determine the interactive whiteboard's serial number
You can find the serial number in two places: on the back of the SMART Board interactive
whiteboard, and on the bottom right-hand edge of the interactive whiteboard's frame (the
side).
The serial number on the SMART Board interactive whiteboard always begins with the letters
SBX, followed by the interactive whiteboard's model number, for example, SBX880-xx-xxxxxx.
The serial number can include numbers, letters and hyphens.
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