(model numbers 17-s100 through 17-s199 and 17-s000 through 17-s099) (82 pages)
Summary of Contents for HP ENVY m6
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HP ENVY m6 Notebook PC Maintenance and Service Guide...
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HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Finding your hardware and software information ....................4 Locating hardware ..........................4 Locating software ..........................4 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............
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Determining the BIOS version ......................63 Downloading a BIOS update ......................64 8 Using HP PC Hardware Diagnostics (UEFI) ...................... 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............65 9 Specifications ............................. 67 Computer specifications ............................67 10 Backing up, restoring, and recovering ......................
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Recovering using HP Recovery Manager ..................70 What you need to know before you get started ............70 Using the HP Recovery partition (select models only) ..........71 Using HP Recovery media to recover ................71 Changing the computer boot order ................72 Removing the HP Recovery partition (select models only) ...........
Product description Category Description Product Name HP ENVY m6 Notebook PC Processors AMD™ A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) AMD A10-7300 2.0-GHz processor (turbo up to 3.20-GHz; soldered on chip (SOC), 4.0-MB L2 cache, quad core, 19 W) AMD FX-7500 2.1-GHz processor (turbo up to 3.30-GHz;...
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Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, 4.5-mm) ● 65-W EM HP Smart AC adapter for use in India and the People’s Republic of China (non-PFC, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
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Security Support for the following: ● Security cable lock ● Trusted Platform Module (TPM) ● HP SimplePass support Operating system Preinstalled: Microsoft Windows 8.1 Standard Microsoft Windows 8.1 CPPP (People’s Republic of China only) Serviceability End user replaceable parts: ●...
External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list reveals all the devices installed in your computer.
To access this document: From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.
Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.
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NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Refer to Help and Support for additional information. After you have disabled the action key feature, you can still perform each function by pressing the key in combination with the appropriate action key.
Press in on the card it until it pops out. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light On: The computer is on.
To access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
Component Description ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
Battery release latch Releases the battery. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
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Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models 788474-001 Top cover: Includes red Beats logo...
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Item Component Spare part number For use only with system boards with spare part numbers 760043-601, 760043-501, 764034-001 760043-001, 782279-601, 782279-501, and 782279-001. For use only with system boards with spare part numbers 760042-501 and 760042-001. 720539-001 (13) Fan (includes cable) 720235-001 (14) Subwoofer (includes cable and 3 isolators)
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, 741727-001 RC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models...
Mass storage devices Item Component Spare part number External USB DVD±RW Double-Layer with SuperMulti Drive 747080-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5-TB, 5400-rpm, 9.5-mm 747375-001 1.0-TB, 5400-rpm, 9.5-mm 778192-001 750-GB, 5400-rpm, 9.5-mm 652012-001 750-GB, 5400-rpm, 9.5-mm, 8-GB hybrid 732001-001...
4-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 701943-001 HDMI-to-VGA adapter 710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 713548-001 AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz;...
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Spare part number Description 741727-001 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, RC, 4.5-mm) 747080-001 External USB DVD±RW Double-Layer with SuperMulti Drive 747375-001 1.5-TB, 5400-rpm, SATA, 9.5-mm hard drive for use on all computer models (does not include hard drive...
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Spare part number Description 782279-001 System board equipped with an AMD FX-7500 2.1-GHz processor (turbo up to 3.30-GHz; SOC, 4.0-MB L2 cache, quad core, 19 W) and a non-Windows 8 operating system (includes replacement thermal material) 782279-501 System board equipped with an AMD FX-7500 2.1-GHz processor (turbo up to 3.30-GHz; SOC, 4.0-MB L2 cache, quad core, 19 W) and the Windows 8 Standard operating system (includes replacement thermal material) 782279-601...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
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CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
WLAN module Description Spare part number Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter 733476-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 720545-001.
If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive.
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Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
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Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
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Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Component replacement procedures...
Base enclosure Description Spare part number Base enclosure; includes red Beats logo 760035-001 Base enclosure; includes grey Beats logo 774152-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Remove the base enclosure. Component replacement procedures...
Reverse this procedure to install the base enclosure. Display assembly Description Spare part number 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models 788474-001 To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.
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Remove the three Phillips PM2.5×4.5 screws (1) (two on the left hinge, one on the right hinge) that secure the display assembly to the top cover. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover.
Remove the display assembly (2) from the computer. Reverse this procedure to install the display assembly. Description Spare part number Fan (includes cable) 720235-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); equipped 760042-501 with the Windows 8 Standard operating system For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001);...
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Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
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Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures...
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Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with system boards with spare part numbers 760043-601, 760043-501, 760043-001, 764034-001 782279-601, 782279-501 and 782279-001. For use only with system boards with spare part numbers 760042-501 and 760042-001. 720539-001 Before removing the heat sink, follow these steps: Turn off the computer.
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Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 cache, DDR3, 713548-001 quad core, 35 W) NOTE: This processor is intended only for use with system boards with spare part numbers 760042-501 and 760042-001.
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Display assembly (see Display assembly on page Fan (see Fan on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click.
Connector board NOTE: The connector board spare part kit includes the audio jack, RJ-45 jack, USB port, and 2 cables. Description Spare part number Connector board 760038-001 Before removing the connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Lift the right side of the connector board (2) until it rests at an angle. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board. Power connector cable Description Spare part number Power connector cable...
Release the power connector (3) from the clips and mold built into the top cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer.
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Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
Speakers Description Spare part number Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 760041-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Lift the rear edge of the TouchPad (3) until it rests at an angle. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard in natural silver finish with backlight (includes keyboard cable and backlight cable): For use in Canada 760743-DB1 For use in the United States 760743-001 Before removing the keyboard, follow these steps: Turn off the computer.
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Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number 734817-001. Partially open the computer.
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Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.
Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A –...
Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
47 esc key, identifying 9 updating 63 spare part numbers 16, 20, 21, Ethernet, product description 2 boot order changing 72 HP PC Hardware Diagnostics (UEFI) buttons downloading 65 left TouchPad 6 HP Recovery Manager removal 42 power 8...
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70 removal 59 caps lock 7 USB flash drive 71 spare part number 16, 20, 59 fingerprint reader 7 using HP Recovery media 69 power button, identifying 8 hard drive 11 recovery media power connector cable mute 7 creating 68...
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USB 3.0 ports, identifying 11 Screw Kit, spare part number 18, 20 security cable slot, identifying 11 vents, identifying 11, 14 security, product description 3 video, product description 2 service considerations cables 24 connectors 24 webcam plastic parts 23 identifying 5 service cover webcam light, identifying 5 removal 30...
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