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HP ENVY m6 Maintenance And Service Manual

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HP ENVY m6 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ENVY m6 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Finding your hardware and software information ................. 8 Locating hardware ....................8 Locating software ...................... 8 Display ........................... 9 Buttons and speakers ......................10 Keys ............................. 11 Lights ............................
  • Page 6 TouchPad assembly ....................76 Power button board ....................78 Keyboard ....................... 79 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ........82 Starting Setup Utility (BIOS) ..................... 82 Updating the BIOS ......................... 82 Determining the BIOS version ................... 82 Downloading a BIOS update ..................
  • Page 7 Restore and recovery ......................88 Recovering using HP Recovery Manager ..............88 What you need to know ..................89 Using the HP Recovery partition (select models only) ............ 89 Using HP Recovery media to recover ................. 90 Changing the computer boot order ................90 Removing the HP Recovery partition ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP ENVY m6 Notebook PC × × Processors AMD™ A10-5750M × ● 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Intel HD Graphics 4600 × Support for HD decode, DX11, and HDMI Panel Support for the × × following display assemblies: 15.6-in, full high- ●...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Memory Two customer-accessible/ × × upgradable memory module slots Support for DDR3L (1600- MHz) dual channel Support for 16834-MB of system RAM in the following configurations: 16834-MB (8192- ●...
  • Page 12 Subwoofer Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise- suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 × × network interface card (NIC)
  • Page 13 Bluetooth 4.0 Combo Adapter Realtek RTL8188EE ● 802.11bgn Wi-Fi Adapter External media cards HP 2-in-1 multiformat Digital × × Media Reader Slot with push- push technology (uses the Realtek RTS5239-GR card reader controller). Reads data from and writes data to digital memory cards such as Secure Digital (SD™).
  • Page 14 Taps enabled by default Support for Microsoft™ Windows™ 8 modern trackpad Power requirements Support for the following AC adapters: 65-W HP Smart AC × × ● adapter (non-PFC, 4.5- 45-W HP Smart AC × ● adapter (non-PFC, RC, 4.5-mm)
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating system Preinstalled: Microsoft × × Windows 8.1 Standard Serviceability End user × × replaceable parts: AC adapter ● Battery (system) ● Hard drive ●...

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 18: Buttons And Speakers

    Buttons and speakers Item Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 19: Keys

    Keys Item Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a ● power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. ●...

  • Page 21: Touchpad

    TouchPad Item Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 22: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components.
  • Page 23 Item Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a ●...

  • Page 24: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 25: Bottom

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Bottom...

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, BrightView, FHD, LED, TouchScreen display assembly for use on all 720550-001 computer models 15.6-in, BrightView, HD, LED, TouchScreen display assembly for use on all 720549-001 computer models 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly for use only on 720552-001...
  • Page 29 Item Component Spare part number Equipped with an AMD A10-7300 2.0-GHz processor (turbo up to 3.20-GHz; SOC, 760043-001 4.0-MB L2 cache, quad core, 19 W) and a non-Windows 8 Standard operating system For use only on computer models equipped with an Intel processor, a graphics 765736-601 subsystem with discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor, a graphics...
  • Page 30 Item Component Spare part number For use only on computer models equipped with an AMD processor 651948-001 For use only on computer models equipped with an Intel processor 718440-001 (17) WLAN module: Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for 733476-001 use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor:...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The information in this section applies only to computer models equipped with an Intel processor. Item Description Spare part number Display bezel 720535-001 Display hinges, includes: 720548-001 Left and right hinge covers Left and right hinges and brackets Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001...
  • Page 32 Item Description Spare part number Display panel cable (includes display panel cable and webcam/microphone 720536-001 module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers) 720532-001 Display enclosure 720533-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number External USB DVD±RW Double-Layer with SuperMulti Drive 747080-001 Hard drive (does not include hard drive bracket or hard drive connector cable): For use on all computer models: 1.5-TB, 5400-rpm, 9.5-mm 747375-001 1.0-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 652012-001...

  • Page 34: Miscellaneous Parts

    Component Spare part number AC adapter: 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor 741727-001 (non-PFC, RC, 4.5-mm) 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor 710415-001 (PFC, S, 4.5-mm)
  • Page 35 710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710415-001 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, S, 4.5-mm) 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery...
  • Page 36 Spare part number Description 720547-001 Counterbalance weight 720548-001 Display Hinge Kit (for use only on computer models equipped with an Intel processor and a non- TouchScreen display assembly; includes left and right display hinges and hinge brackets) 720549-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly for use on all computer models (includes webcam/microphone module and wireless antenna cables) 720550-001 15.6-in, BrightView, FHD, LED, TouchScreen display assembly for use on all computer models...
  • Page 37 Intel Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W; includes replacement thermal material) 741727-001 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, RC, 4.5-mm) 747080-001 External USB DVD±RW Double-Layer with SuperMulti Drive...
  • Page 38 Spare part number Description 760743-001 Keyboard in natural silver finish with backlight for use in the United States (includes backlight cable and keyboard cable) 760743-DB1 Keyboard in natural silver finish with backlight for use in Canada (includes backlight cable and keyboard cable) 764034-001 Heat sink for use only with system boards with spare part numbers 760043-501 and 760043-001...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 43: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 45: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter for use only on 733476-001 computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor: Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter...
  • Page 47 Remove the service cover (3). The service cover is available using spare part number 720555-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
  • Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 49: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 720545-001. Description Spare part number For use on all computer models:...
  • Page 50 Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.

  • Page 51: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 52 Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: Turn off the computer.
  • Page 53 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 55 Remove the RTC battery: Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the ▲ system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+”...

  • Page 56: Base Enclosure

    Base enclosure Description Spare part number For use only on computer models equipped with an AMD processor 760035-001 For use only on computer models equipped with an Intel processor 774152-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Remove the eight Phillips PM2.5×5.5 screws (2) that secure the base enclosure to the computer. Component replacement procedures...
  • Page 58 Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Display Assembly

    Remove the base enclosure. Reverse this procedure to install the base enclosure. Display assembly Description Spare part number 15.6-in, BrightView, FHD, LED, TouchScreen display assembly for use on all computer models 720550-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly for use on all computer models 720549-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly for use only on 720552-001...
  • Page 60 Remove the hard drive (see Hard drive on page 41). Remove the base enclosure (see Base enclosure on page 48). Remove the display assembly: Release the wireless antenna cables from the retention clips built into the left rear speaker (1), connector board (2), and top cover (3).
  • Page 61 Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. Open the display hinges (1) as far as they will open. Component replacement procedures...
  • Page 62 Remove the display assembly (2) from the computer. NOTE: Steps 10 through 16 apply only to computer models equipped with an Intel processor. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly.
  • Page 63 Remove the display bezel (4). The display bezel is available using spare part number 720535-001. If it is necessary to replace the display hinge covers: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
  • Page 64 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non-TouchScreen display panel).
  • Page 65 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. If it is necessary to replace the display hinges and brackets: Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.
  • Page 66 Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 67: Fan

    Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Description Spare part number Fan (includes cable)

  • Page 68: System Board

    Remove the fan: Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover. Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material.
  • Page 69 Description Spare part number For use only on computer models equipped with an Intel processor, a graphics subsystem with 765736-601 discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel processor, a graphics subsystem with 765736-501 discrete memory, and the Windows 8 Professional Standard system For use only on computer models equipped with an Intel processor, a graphics subsystem with...
  • Page 70 Remove the system board: Disconnect the following cables from the system board: (1) Connector board cable (2) Connector board ribbon cable (3) Power connector cable (4) Display panel cable (5) Webcam/microphone module cable (6) Wireless antenna cables Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures...
  • Page 72 Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.

  • Page 73: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with system boards with spare part numbers 760043-501 and 760043-001. 764034-001 For use only with system boards with spare part numbers 760042-501 and 760042-001. 720539-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 765737-001...
  • Page 74 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 75: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 713548-001 cache, DDR3, quad core, 35 W) NOTE: This processor is intended only for use with system boards with spare part numbers 760042-501 and 760042-001.
  • Page 76 Disconnect all external devices from the computer. Remove the battery (see Battery on page 37), and then remove the following components: Service cover (see WLAN module on page Hard drive (see Hard drive on page Base enclosure (see Base enclosure on page Display assembly (see Display assembly on page Fan (see...

  • Page 77: Connector Board

    Connector board NOTE: The connector board spare part kit includes the audio jack, RJ-45 jack, USB port, and 2 cables. Description Spare part number For use only on computer models equipped with an AMD processor 760038-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 765146-001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with...
  • Page 78 Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. Lift the right side of the connector board (2) until it rests at an angle.

  • Page 79: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 720537-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 80: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 81 Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Component replacement procedures...

  • Page 82: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 84: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 760041-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Release the grounding tape (1) that connects the TouchPad to the top cover. Remove the three Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. Lift the rear edge of the TouchPad (3) until it rests at an angle. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it.

  • Page 86: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 87: Keyboard

    Remove the power button board (4). Reverse this procedure to install the power button board. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard in natural silver finish with backlight (includes keyboard cable and backlight cable): For use in Canada 760743-DB1 For use in the United States...
  • Page 88 Connector board (see Connector board on page Subwoofer (see Subwoofer on page Rear speaker (see Speakers on page Power button board (see Power button board on page Remove the keyboard: Remove the seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the computer. Release the ground loop tape (2).
  • Page 89 Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 90: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 92: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 93: Specifications

    Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC 37.95 cm Width 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in 2.76 kg Weight 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 94: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 95: Creating Hp Recovery Media

    System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 96: Restore And Recovery

    88. If you have not already created recovery media, see Creating HP Recovery media on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...

  • Page 97: What You Need To Know

    Recovery through HP Recovery Manager should be used as a final attempt to correct ● computer issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created ● recovery media, see Creating HP Recovery media on page To use the Factory Reset option, you must use HP Recovery media.

  • Page 98: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 99: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 101: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 102: Index

    Index display 9 display panel cable AC adapter light 16 keys 11 removal 56 AC adapter, spare part numbers left-side 14 spare part number 24, 27, 57 26, 27, 29 lights 12 display switch 9 action keys right-side 16 drives, preventing damage 32 antenna speakers 10 DVD±RW Double-Layer with...
  • Page 103 hard drive bracket keys illustrated 26 action 11 packaging guidelines 34 removal 42 esc 11 plastic parts, service hard drive connector cable fn 11 considerations 31 illustrated 26 integrated numeric keypad 11 pointing device, product removal 42 num lk 11 description 6 Hard Drive Hardware Kit Windows key 11...
  • Page 104 product name 1 tools required 31 top cover, spare part numbers removal/replacement 20, 29, 30 procedures 36, 46 TouchPad assembly right-side components 16 removal 76 RJ-45 (network) jack 16 spare part number 20, 29, 76 RJ-45 (network) jack status light TouchPad button 13 TouchPad components 13 RTC battery...

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