1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ENVY m6
  6. Maintenance and service manual

HP ENVY m6 Maintenance And Service Manual

Notebook pc
Hide thumbs Also See for ENVY m6:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual
HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Advertisement

Table of Contents
loading

Related Manuals for HP ENVY m6

Summary of Contents for HP ENVY m6

  • Page 1 HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons and speakers .......................... 8 Keys ..............................10 Left side ................................11 Right side ................................13 Bottom .................................
  • Page 6 Synchronizing a tablet and keyboard (select products only) ................74 8 Backing up, restoring, and recovering in Windows 8.1 ..................75 Creating recovery media and backups ........................ 75 Creating HP Recovery media (select models only) ................75 Using Windows tools ............................76 Restore and recovery ............................76 Recovering using HP Recovery Manager ...................
  • Page 7 Changing the computer boot order ................84 Removing the HP Recovery partition (select products only) ......... 84 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............86 11 Specifications ............................87 Computer specifications ............................87 39.6-cm (15.6-in) display specifications ......................
  • Page 8 viii...

  • Page 9: Product Description

    750-GB, 5400-rpm, 9.5-mm Webcam and microphone HP TrueVision HD: HD camera - fixed (no tilt) + activity LED, USB 2.0, M-JPEG (1280x720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 10 Support Win8 Modern Trackpad Gestures ● Taps enabled as default Power requirements Support for the following AC adapter: ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 1 meter power cord Support for the following battery: ● 3-cell, 48-Wh, 4.21-Ah, Li-ion battery Security Support for the following: ●...
  • Page 11 Category Description ● TPM 2.0 Operating system Preinstalled: Windows 8.1 Windows 10 Serviceability End user replaceable parts: ● AC adapter...

  • Page 12: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.
  • Page 13 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 14: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 16: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 17 Component Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Speakers (2) (select models only) Produce sound.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 19: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...
  • Page 20 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 21: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Security cable slot Attaches an optional security cable to the computer. NOTE:...

  • Page 22: Bottom

    Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 23: Service Tag

    This number describes the duration of the warranty period for the computer for each of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for Customer Self Repair (CSR) Service tag...

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): Top cover with keyboard For use in the United States 813017–001 For use in French Canada 813017-DB1 For use in Denmark, Finland, and Norway 813017-DH1 For use in the United Kingdom 813017-031 TouchPad assembly 818040-001...

  • Page 26: Mass Storage Devices

    Item Component Spare part number (18) LED board (includes cable) 812696-001 (19) Battery (3-cell, 48-Wh, 4.21-Ah, Li-ion) 807417-005 (20) Hard drive (does not include hard drive bracket or hard drive connector cable): Hard drive, 2.0-TB, 5400-rpm, 9.5-mm 801808-001 1.0-TB, 5400-rpm, 9.5-mm 833907-005 750-GB, 5400-rpm, 9.5-mm 778190-005...

  • Page 27: Display Assembly Subcomponents - Touch Screen

    Display assembly subcomponents – touch screen Item Component Spare part number Hinge covers (left and right) 812699-001 Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) Touch screen, antiglare, HD 813016-001 Non-touch, BrightView, HD 812702-001 Non-touch, antiglare, HD...

  • Page 28: Display Assembly Subcomponents - Non-Touch Screen

    Item Component Spare part number Antennas (includes wireless antenna cables and transceivers) 812669-001 Display enclosure 812671-001 Display assembly subcomponents – non-touch screen Item Component Spare part number Hinge covers (left and right) 812698-001 Bezel 812674-001 Webcam module 812714-001 Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber 812702-001 supports, display cable, webcam, and screws) Chapter 3 Illustrated parts catalog...

  • Page 29: Cables

    Item Component Spare part number Bezel trim 818043-001 Hinges (left and right, includes Mylar screw covers) 812687-001 Antennas (includes wireless antenna cables and transceivers) 812668-001 Display/webcam cable 812675-001 Display enclosure 812670-001 Cables Item Component Spare part number Card reader board cable 812680-001 USB board cable 813014-001...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, 741727-001 RC, 4.5-mm) HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.00-m): For use in Denmark...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 33 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 37: Bottom Cover

    Bottom cover Description Spare part number Bottom cover 812672-001 Top cover with keyboard for use in the United States 813017-001 Top cover with keyboard for use in French Canada 813017-DB1 Top cover with keyboard for use in Denmark, Finland, and Norway 813017-DH1 Top cover with keyboard for use in the United Kingdom 813017-031...
  • Page 38 Remove the four Phillips PM2.5×4.0 screws that secure the bottom cover to the computer. Remove the bottom cover by working your way around and prying to disengage bottom cover from computer. Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 40 NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.

  • Page 41: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 42 Disconnect the battery. Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.

  • Page 43: Rj-45 Door

    RJ-45 door Description Spare part number RJ-45 door 812701-001 Before removing the RJ-45 door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 44: Fan

    Remove the RJ-45 door (2). Reverse this procedure to install the RJ-45 door. Description Spare part number Fan (includes cable) 812682-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Disconnect the battery. Remove the fan: Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.5×4.0 screws (2) that secure the fan to the computer. Disconnect and then remove the antenna cables from the clips on side of the fan (3). Disconnect and then remove the subwoofer cable from the clips on side of the fan (4).

  • Page 46: Usb Board

    USB board Description Spare part number USB board 813018-001 USB board cable 813014-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 47 Remove the USB board (3). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 48: Subwoofer

    Subwoofer Description Spare part number Subwoofer 813020-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49 Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Component replacement procedures...

  • Page 50: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 813015-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 52: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Rtc Battery

    RTC battery Description Spare part number RTC battery 819504-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 812686-001. The hard drive cable is available using spare part number 812697-001. Description Spare part number Hard drive, 2.0-TB, 5400-rpm, 9.5-mm...
  • Page 55 Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM2.5×3.0 screws (2) that secure the hard drive cover to the hard drive.

  • Page 56: Speakers (Front)

    Speakers (front) Description Spare part number Speaker Kit 812705-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 57 Disconnect the six cables from the connectors that the speaker cable is routed under (2). For proper cable routing, see Cable routing on page 50 Remove the two broadhead Phillips PM2.0×2.0 screws (3) that secure the speaker to the computer. NOTE: The speaker includes rubber isolators (4) around the screws.

  • Page 58: Cable Routing

    Cable routing There are six ribbon cables that connect to the system board that route under the battery with specific routing around and through each other. Use the image below to determine correct cabling. (1): Card reader cable (2): Touchpad cable (3): Keyboard backlight cable (4): LED board cable (5): Keyboard cable...

  • Page 59: Led Board

    LED board Description Spare part number LED board (includes cable) 812696-001 Before removing the LED board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 60: Card Reader Board

    Card reader board Description Spare part number Card reader board 813019-001 Card reader board cable 812680-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly 818040-001 Touchpad support bracket 818042-001 Touchpad cable 818041-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the TouchPad bracket (2), and the remove the TouchPad (3). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number Includes AMD FX-8800P processor for use in touch screen models 813021-xxx Includes AMD FX-8800P processor for use in non-touch screen models 835049-xxx...
  • Page 64 (7) Touchpad cable (8) Card reader cable (9) Speaker cable Remove the two Phillips PM2.5×3.0 screws that secure the system board to the computer (1). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 65 Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 66: Display Assembly - Touch Screen

    Display assembly – touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 67 The display rear cover is available using spare part number 812671-001. The display raw panel is available using spare part number 813016-001 for antiglare, touch panels, 828730-001 for antiglare, non-touch panels, and 812702-001 for BrightView, non-touch panels. The raw panel kit includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws.
  • Page 68 Note the routing of the antenna cables (2) and display cable (3) for reassembly. To remove the webcam/microphone module: The webcam is available using spare part number 812715-001. Position the display assembly with the top edge toward you. Lift the tape from atop the webcam (1). Lift the webcam enough to access the connector (2).
  • Page 69 To remove the display/webcam cable: The display cable is available using spare part number 812676-001. Disconnect the cable from the webcam module (1). Disconnect the cable (2) from the touch control board (3). Remove the cable from the clips (4) built into the side of the display. Disconnect the cable from the bottom of the display panel (5).
  • Page 70 Remove the display hinges (3). To remove the wireless antenna cables and transceivers, peel the transceivers from the enclosure (1), release the wireless antenna cables from the clips or tape (2) that secure the cables to the display enclosure, and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 812669-001.

  • Page 71: Display Assembly - Touch Screen

    Display assembly – touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 72 Remove the two screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure.
  • Page 73 Remove the bezel trim by removing the two broadhead Phillips PM2.0×2.4 screws (1), and then sliding the trim away from the bezel (2). To remove the webcam/microphone module: Position the display assembly with access to the top edge. Lift the webcam/microphone module enough to gain access to the connector (1). (The module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the module.
  • Page 74 To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2).
  • Page 75 Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the sides of the display enclosure. Remove the six broadhead Phillips PM2.0×3.0 screws (2) (three per hinge) that secure the hinges to the bottom of the display enclosure. Remove the display hinges (3).
  • Page 76 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 77: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 812681-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 79 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 80: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 81: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 82: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 83: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 85: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 86: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 88: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 89: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 90: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 91: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 92: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 93: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 94: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 95: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Width 384 mm 15.12 in Depth 255 mm 10.04 in Height (front) 21.6 0.85 in Height (rear) 23.7 mm 0.93 in Weight 2370 g 5.22 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...

  • Page 96: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Surface treatment AntiGlare Brightness 220 nits Viewing angle Backlight WLED Graphics adapter Thickness 3.8 mm Chapter 11 Specifications...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 107.0 g 115.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track...

  • Page 98: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 99 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 100: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 101: Index

    Index caps lock light, identifying 7 DVD±RW Double-Layer with AC adapter, spare part numbers 22 card reader board SuperMulti Drive AC adapter/battery 11 removal 52 precautions 24 action keys spare part number 17, 52 spare part number 18 identifying 10 card reader board cable antennas illustrated 21...
  • Page 102 19, 21 spare part number 17 illustrated 18 removing 61, 66 power connector, identifying 11 precautions 24 HP PC Hardware Diagnostics (UEFI) power cord spare part numbers 18 using 85 set requirements 90 memory card reader, identifying 12 HP Recovery Manager...
  • Page 103 55 Windows USB flash drive 78, 83 spare part numbers 17, 55 system restore point 75, 76, 80, using HP Recovery media 76, 81 system recovery 77, 82 recovery media system restore point Windows key, identifying 10 creating 75, 80...

Table of Contents