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HP ENVY 14 Maintenance And Service Manual

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HP ENVY 14 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 14

  • Page 1 HP ENVY 14 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Display ................................... 4 Right side ................................5 Left side ................................. 6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader ..................9 Keys ..............................
  • Page 8 Speakers ............................64 Subwoofer ............................65 Display assembly ..........................66 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ..........74 Starting Setup Utility (BIOS) ..........................74 Updating the BIOS ..............................74 Determining the BIOS version ......................74 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................84 Recovering using HP Recovery Manager ..................85 What you need to know ....................85 Using the HP Recovery partition (select models only) ..........85 Using HP Recovery media to recover ................86 Changing the computer boot order ................86 Removing the HP Recovery partition (select models only) ..............
  • Page 10 13 Recycling ..............................96 Index ................................97...

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 14 Notebook PC Processors Processors are attached to the system board. Intel 5th generation processors: ® Intel Core™ i7-5500U 2.4 GHz processor, SC turbo up to 3.0 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W) Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache, dual core, 15 W)
  • Page 12 Audio and video Beats Audio Dual speakers Subwoofer HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M- jpeg) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet...
  • Page 13 8 Modern Trackpad Gestures Power requirements Supports the following AC adapters: ● 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) ● 90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) ●...

  • Page 14: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 15: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter light On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. RJ-45 (network) jack Connects a network cable. Vents (2) Enable airflow to cool internal components.

  • Page 17: Top

    TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 18: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Labels

    Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Computer major components...
  • Page 24 Item Component Spare part number Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 18 Display assembly on page...
  • Page 25 Item Component Spare part number For computer models equipped with Intel processors and discrete graphics 5th generation NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz 782304-001 processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz 782304-501...
  • Page 26 Item Component Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz 781103-001 processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz 781103-501 processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard...
  • Page 27 Item Component Spare part number 1 TB, 5400 rpm, 9.5 mm 778192-005 750 GB, 5400 rpm, 9.5 mm 778190-005 500 GB 5400 rpm 9.5 mm 778188-005 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 Hard Drive Hardware Kit, includes: 767247-001...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes screws) 767365-001 Webcamera/microphone module (includes adhesive and screws) For use in models without a touch screen 762521-001 For use in touch screen models 762545-001 Raw display panel 35.56 cm (14.0 in), BrightView, HD, WLED, SVA flat display panel – non-touch screen 763566-001 (includes screws) 35.56 cm (14.0 in), Antiglare, FHD, WLED, SVA slim display panel –...

  • Page 29: Mass Storage Devices

    Item Component Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers and screws) For use in models without a touch screen 767237-001 For use in touch screen models 767238-001 Display panel cable (includes webcamera/microphone module cable and screws) For use in HD models without a touch screen 767244-001 For use in HD models with a touch screen...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM) 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
  • Page 31 Spare part number Description 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim 747375-005 Hard drive, 1.5 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 753076-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 HMC combo adapter 755530-001 Power cord for use in North America (3 pin, black, 1.0 m)
  • Page 32 Spare part number Description 763749-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional (includes replacement thermal material) 763750-001 Base enclosure 763751-001...
  • Page 33 Spare part number Description 767376-AD1 Top cover in black finish for use in South Korea (includes keyboard and keyboard cable) for use with computer models with Intel processors 768005-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel (includes replacement thermal material) 768005-501...
  • Page 34 Spare part number Description 782301-001 NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel 782301-501 NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 41: Battery

    Battery Description Spare part number 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number SuperMulti DVD±R/RW Double-Layer Drive 767368-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the bezel (3). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 44: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 45: Display Subcomponents (Bezel, Webcamera, Panel)

    Display subcomponents (bezel, webcamera, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
  • Page 46 Remove the display bezel (6). Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2). Carefully move the display panel (1) to the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 47 Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove To remove the webcamera/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Component replacement procedures...
  • Page 48 Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2). Reverse this procedure to replace the display assembly subcomponents. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Top Cover

    Top cover NOTE: The top cover spare part kit includes the keyboard and cable. Description Spare part number Top cover in black finish (includes keyboard and keyboard cable): For use in the United States 767376-001 For use in Latin America 767376-161 For use in Taiwan 767376-AB1...
  • Page 50 Pry the feet up to remove the adhesive that secures them to the computer. Remove the two Phillips M2.5x1.5 screws that secure the rear corner covers (1). Remove the rear corner covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767371-001. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 51 Remove the eight Phillips M2.5×4.0 screws that secure the top cover to the base enclosure. Remove the three Phillips PM4.5×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer. Remove the two Phillips M2.5x4.0 screws (2) in the corners that secure the top cover to the computer. Remove the three Phillips PM2.5×4.0 screws (3) in the battery bay that secure the top cover to the computer.
  • Page 52 Disconnect the power button cable (2), the fingerprint reader cable (3), the keyboard cable (4) and the TouchPad cable (5). Lift to remove the top cover (6). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...

  • Page 53: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 767247-001. Description Spare part number 500 GB, 5400 rpm, 9.5 mm 778188-005 750 GB, 5400 rpm, 9.5 mm...
  • Page 54 Disconnect the hard drive cable from the system board (1). Lift up the front of the hard drive (2), and then remove the hard drive (3). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive cable connector from the hard drive (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 55 Remove the brackets (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 56: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 767254-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 57: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 767369-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 58 Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Fingerprint Reader

    Fingerprint reader Description Spare part number Fingerprint reader (includes bracket and cable) 763711-001 Before removing the fingerprint reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 60: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 HMC combo adapter 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005 Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter 675794-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784638-005...
  • Page 61 Lift the WLAN module toward the display (3). Remove the WLAN module. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 62: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 5th generation Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use 782300-001 with Ubuntu Linux in models with HD displays Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use...
  • Page 63 Description Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC 782302-601 turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC 782301-001 turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel...
  • Page 64 Optical drive (see Optical drive on page Top cover (see Top cover on page Power connector cable (see Power connector cable on page When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 65 Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 66: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 67: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-005 8 GB memory module (PC3, 12800, 1600 MHz) 693374-005 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed.

  • Page 68: Fan

    Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Description Spare part number 763700-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 69 Remove the fan: Turn the system board upside down, with the front toward you. Disconnect the fan cable (1) from the system board. Remove the Phillips P2.5x4.0 screw (2) that secures the fan to the system board. Remove the fan (3) from the system board. Reverse this procedure to install the fan.

  • Page 70: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with Intel processors and UMA graphics 19 W 763701-001 Heat sink for use only on computer models equipped with Intel processors and switchable 763703-001 discrete graphics 19 W Before removing the heat sink assembly, follow these steps: Turn off the computer.
  • Page 71 Remove the heat sink assembly (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it.
  • Page 72 Remove the heat sink assembly (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components, it may be necessary to move the heat sink assembly from side to side to detach it.

  • Page 73: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 767246-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 74: Speakers

    Speakers Description Spare part number Speakers 767262-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 75: Subwoofer

    Subwoofer Description Spare part number Subwoofer 767375-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 76: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcamera/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 34 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
  • Page 77 Remove the display assembly (4). If it is necessary to replace any of the display assembly subcomponents: To remove the bezel on non-touch screen models: The display bezel for non-touch models is available using spare part number 767365-001. Remove the plastic screw covers (1) and the two Phillips M2.5×3.0 screws (2) that secure the display bezel to the display assembly.
  • Page 78 Remove the display bezel (6). To remove the bezel on touch screen models: Lift to separate and then rotate the top of the display bezel upward (1). Remove the display bezel from the display enclosure (2). If it is necessary to remove the display panel from non-touch models: The display panel is available using the following spare part numbers: 763566-001: HD non-touch screen models 767373-001: FHD non-touch screen models...
  • Page 79 Carefully move the display panel (1) to the keyboard. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove Component replacement procedures...
  • Page 80 If it is necessary to replace the webcamera/microphone module: The webcam is available using spare part number 762521-001 for non-touch models and 767545-001 for touch models. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Detach the webcamera/microphone module (2) from the display back cover.
  • Page 81 Remove the hinges (3) from the display enclosure. If it is necessary to replace the hinges on a touch panel: The hinges are available using spare part number 767249-001 for touch models. Remove the four top screws (1) from the display hinges. Remove the four bottom screws (2) from the display hinges.
  • Page 82 767367-001: FHD touch screen models Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides, and remove the display panel cable (2). If it is necessary to replace the wireless antenna cables and transceivers: The antennas are available using spare part number 767237-001 for non-touch models and 767238-001 for touch models.
  • Page 83 Remove the wireless antenna cables and transceivers (2). If it is necessary to replace the wireless antenna cables and transceivers on a touch panel: Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided tape.) Remove the wireless antenna cables and transceivers (2).

  • Page 84: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 85: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 87: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 89: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://hp.com/go/techcenter/pcdiags.

  • Page 90: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.60 cm 13.62 in Depth 24.60 cm ≤ 9.68 in Height 2.55 cm (TouchSmart), 2.445 cm ≤ 1.00 in (TouchSmart), 0.96 in (Non-touch) (Non-touch) Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs For computer models with flat display panels and Intel 2.03 kg...

  • Page 91: Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in...

  • Page 92: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1 TB* 750 GB* 500 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,...

  • Page 93: Backing Up, Restoring, And Recovering In Windows 8.1

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 94: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 95: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 96: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 98: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 99: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 100: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 101: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 102 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 11 Backing up, restoring, and recovering in Windows 7...

  • Page 103: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 104: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 105 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 106 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 107 60 updating 74, 77 removal 35 spare part numbers 16, 60 Bluetooth label 12 spare part number 18, 35 HP PC Hardware Diagnostics (UEFI) boot order display panel cable downloading 76, 79 changing 91 removal 71 using 75, 78...
  • Page 108 USB 3.0 5, 6 recovery 90 serial number 12 USB 3.0 (powered) charging 6 discs 83, 86 service 12 power button board HP Recovery Manager 85, 90 wireless certification 12 removal 46 media 86 WLAN 12 spare part number 46 options 84...
  • Page 109 regulatory information system board wireless antenna regulatory label 12 removal 52 removal 72, 73 wireless certification labels 12 spare part numbers 14, 21, 22, spare part number 19 removal/replacement 23, 52 wireless certification label 12 procedures 30, 34 system recovery 85, 90 wireless, product description 2 restore system restore point...

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