HP ENVY m6 Maintenance And Service Manual
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HP ENVY m6 Maintenance And Service Manual

HP ENVY m6 Maintenance And Service Manual

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Summary of Contents for HP ENVY m6

  • Page 1 HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Finding your hardware and software information ....................5 Locating hardware ..........................5 Locating software ..........................5 Display ................................... 6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader (select models only) ............
  • Page 6 Determining the BIOS version ......................76 Downloading a BIOS update ......................77 8 Using HP PC Hardware Diagnostics (UEFI) ...................... 78 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............78 9 Specifications ............................. 80 Computer specifications ............................80 10 Backing up, restoring, and recovering ......................
  • Page 7 Recovering using HP Recovery Manager ..................83 What you need to know before you get started ............83 Using the HP Recovery partition (select models only) ..........84 Using HP Recovery media to recover ................84 Changing the computer boot order ................85 Removing the HP Recovery partition (select models only) ...........
  • Page 8 viii...

  • Page 9: Product Description

    Discrete Discrete models touch non-touch models models Product Name HP ENVY Notebook PC × × × Processors Intel™ Core™ i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) × processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W)
  • Page 10 Subwoofer Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) × ×...
  • Page 11 Support for Microsoft™ Windows™ 8 modern trackpad Power Support for the following AC adapters: requirements ● 65-W HP Smart AC adapter (non-PFC, 4.5-mm) × ● 120-W HP Slim AC adapter (PFC, S, 4.5-mm) × × Support for the following batteries × × × ●...
  • Page 12 Category Description Discrete Discrete models touch non-touch models models ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● WLAN module Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list reveals all the devices installed in your computer.

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 15: Top

    Component Description – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 16: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 17: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.
  • Page 19 NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Refer to Help and Support for additional information. After you have disabled the action key feature, you can still perform each function by pressing the key in combination with the appropriate action key.

  • Page 20: Left Side

    Press in on the card it until it pops out. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light On: The computer is on.

  • Page 21: Right Side

    To access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 22: Bottom

    Component Description ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

  • Page 23: Service Tag

    Battery release latch Releases the battery. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models 788474-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly for use only on 720552-001...
  • Page 26 Item Component Spare part number For use only on computer models equipped with an Intel Core i7-4702HQ processor, a 765736-501 graphics subsystem with discrete memory, and the Windows 8 Professional Standard system For use only on computer models equipped with an Intel Core i7-4702HQ processor, a 765736-001 graphics subsystem with discrete memory, and a non-Windows 8 operating system For use only on computer models equipped with an Intel Core i7-4722HQ processor, a...
  • Page 27 Item Component Spare part number Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 756753-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784638-001 Intel Dual Band Wireless-AC 7260 802.11AC 2x2+ BT 4.0 Combo Adapter 784650-001...

  • Page 28: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 710415-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.00-m): For use in Australia 755530-011 For use in Europe, the Middle East, and Africa...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The information in this section applies only to computer models equipped with an Intel processor. Item Description Spare part number Display bezel 720535-001 Display hinges, includes: 720548-001 Left and right hinge covers Left and right hinges and brackets Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001...

  • Page 30: Mass Storage Devices

    Item Description Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers) 720532-001 Display enclosure 720533-001 Mass storage devices Item Component Spare part number External USB DVD±RW Double-Layer with SuperMulti Drive 747080-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5-TB, 5400-rpm, 9.5-mm 747375-001 1.0-TB, 5400-rpm, 9.5-mm...

  • Page 31: Sequential Part Number Listing

    Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use only on computer models equipped with an Intel processor 710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710415-001 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710662-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter for use only on...
  • Page 32 Spare part number Description 720536-001 Display panel cable (for use only on computer models equipped with an Intel processor and a non- TouchScreen display assembly; includes display panel cable and webcam/microphone module cable) 720537-001 Power connector cable for use in models with UMA graphics 720538-001 Power connector cable for use in models with discrete graphics 720541-001...
  • Page 33 Spare part number Description 747080-001 External USB DVD±RW Double-Layer with SuperMulti Drive 747375-001 1.5-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001.
  • Page 34 Spare part number Description 760743-AD1 Keyboard in natural silver finish with backlight for use in the South Korea (includes backlight cable and keyboard cable) 760743-DB1 Keyboard in natural silver finish with backlight for use in Canada (includes backlight cable and keyboard cable) 765145-001 Connector board for use only on computer models equipped with a graphics subsystem with UMA...
  • Page 35 Spare part number Description 801521-601 System board for use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) 801975-001 Tape kit, includes tape, gasket, Mylar insulator, top case insulator, and gasket boss Sequential part number listing...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 38 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 43: Wlan Module

    WLAN module Description Spare part number For use only on computer models equipped with an Intel processor: Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 756753-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001...
  • Page 44 Remove the service cover (3). The service cover is available using spare part number 720555-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
  • Page 45 NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 46: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 720545-001.
  • Page 47 Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.

  • Page 48: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 49 Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 52 Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Base Enclosure

    Base enclosure Description Spare part number Base enclosure; includes red Beats logo 760035-001 Base enclosure; includes grey Beats logo 774152-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Remove the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Display Assembly

    Reverse this procedure to install the base enclosure. Display assembly Description Spare part number 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models 788474-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly for use only on computer models 720552-001...
  • Page 56 Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7). Remove the three Phillips PM2.5×4.5 screws (1) (two on the left hinge, one on the right hinge) that secure the display assembly to the top cover.
  • Page 57 Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. Open the display hinges (1) as far as they will open. Component replacement procedures...
  • Page 58 Remove the display assembly (2) from the computer. NOTE: Steps 10 through 16 apply only to computer models equipped with an Intel processor. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly.
  • Page 59 Remove the display bezel (4). The display bezel is available using spare part number 720535-001. If it is necessary to replace the display hinge covers: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
  • Page 60 Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non- TouchScreen display panel).
  • Page 61 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. If it is necessary to replace the display hinges and brackets: Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.
  • Page 62 Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 63: Fan

    Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Description Spare part number Fan (includes cable)

  • Page 64: System Board

    Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core i7-4702HQ processor, a graphics 765736-601 subsystem with discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an Intel Core i7-4702HQ processor, a graphics...
  • Page 65 Description Spare part number For use only on computer models equipped with a separate processor, a graphics subsystem with UMA 760289-501 memory, and the Windows 8 Standard operating system For use only on computer models equipped with a separate processor, a graphics subsystem with UMA 760289-001 memory, and a non-Windows 8 operating system Before removing the system board, follow these steps:...
  • Page 66 Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.

  • Page 68: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel processor and a graphics subsystem with 765737-001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA 720541-001 memory Before removing the heat sink, follow these steps:...
  • Page 69 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 70: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. NOTE: Separate processors can only be used in system board with spare part numbers 760289-001, 760289-501, and 760289-601. Description Spare part number Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 768420-001 dual core, 37 W)
  • Page 71 Service cover (see WLAN module on page Hard drive (see Hard drive on page Base enclosure (see Base enclosure on page Display assembly (see Display assembly on page Fan (see Fan on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor:...

  • Page 72: Connector Board

    Connector board NOTE: The connector board spare part kit includes the audio jack, RJ-45 jack, USB port, and 2 cables. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 765146-001 For use only on computer models equipped with a graphics subsystem with UMA memory 765145-001 Before removing the connector board, follow these steps: Turn off the computer.

  • Page 73: Power Connector Cable

    Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. Lift the right side of the connector board (2) until it rests at an angle. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board.

  • Page 74: Subwoofer

    Release the power connector (3) from the clips and mold built into the top cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer.
  • Page 75 Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Component replacement procedures...

  • Page 76: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 78: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 760041-001 Tape kit, includes tape, gasket, Mylar insulator, top case insulator, and gasket boss 801975-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the three Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. Lift the rear edge of the TouchPad (3) until it rests at an angle. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it.

  • Page 80: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard in natural silver finish with backlight (includes keyboard cable and backlight cable): For use in Canada 760743-DB1 For use in Taiwan 760743-AB1 For use in Japan 760743-291...
  • Page 82 Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number 734817-001. Partially open the computer.
  • Page 83 Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 84: Using Setup Utility (Bios)

    BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 85: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 86: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 87 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 88: Specifications

    Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 89: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 90: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 91: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 92: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 94: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 95 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 96: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 97: Index

    Index left side 12 AC adapter 13 right side 13 AC adapter, spare part numbers 20, top 7 removal 55 computer spare part number 18, 23, 55 action keys 10 major components 16 fingerprint reader light identifying 10 specifications 80 identifying 8 antenna connector board...
  • Page 98 51 hard drive 12 power button, identifying 9 spare part number 51 mute 8 power connector cable HP PC Hardware Diagnostics (UEFI) power 8, 12 removal 65 downloading 78 RJ-45 (network) status 13 spare part number 17, 24, 65...
  • Page 99 83 spare part number 18, 24, 66 WLAN module USB flash drive 84 supported discs, recovery 82 removal 35 using HP Recovery media 82 system board spare part numbers 18, 23, 25, recovery media removal 56 creating 81 spare part numbers 17, 25, 26,...

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