Related Manuals for HP ENVY m6-1100
Summary of Contents for HP ENVY m6-1100
- Page 1 HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice ENWW...
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Page 5: Table Of Contents
Table of contents 1 Product description ......................1 2 External component identification ................... 11 Finding your hardware and software information ............... 11 Display ..........................11 Button, speakers, and fingerprint reader ................... 13 Keys ............................. 14 Lights ............................ 15 TouchPad ..........................16 Front ............................. - Page 6 Packaging and transporting guidelines ........46 Component replacement procedures ..................48 Service tag ......................48 Battery ........................49 Hard drive ......................50 RTC battery ......................53 Optical drive ......................54 Memory module ...................... 57 Keyboard ....................... 58 WLAN module ......................63 Solid-state drive ......................
- Page 7 Creating HP Recovery media .................. 110 Restore and recovery ......................111 Using Windows Refresh for quick and easy recovery ..........112 Remove everything and reinstall Windows ............... 113 Recovering using HP Recovery Manager ..............113 What you need to know ................114 Using the HP Recovery partition to recover a minimized image (select models only) ................
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Page 9: Product Description
Product description Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Product Name HP ENVY m6 Notebook PC ● √ Processors AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ●... - Page 10 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Processors (continued) ● √ Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 35 W)
- Page 11 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ Switchable discrete graphics: ● AMD Radeon HD 7670M with 2048-MB of dedicated video memory (128-MB×16 DDR3 @ 900-MHz × 8 pieces), 128-bit M2 package ● AMD Radeon HD 7670M with 1024-MB of dedicated video memory (64-MB×16 DDR3 @ 900-MHz ×...
- Page 12 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Memory Two customer-accessible/upgradable memory module slots DDR3-1600-MHz dual channel support on computer models equipped with an AMD processor or an Intel Core i7, Intel Core i5, or Intel Core i3-3110M processor DDR3-1333-MHz dual channel support (DDR3-1600 downgrade to DDR3-1333) on...
- Page 13 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ●...
- Page 14 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ Wireless Integrated wireless local area network (WLAN) options by way of wireless module √ √ One or two WLAN antennas built into display assembly, varying by computer model √...
- Page 15 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ● √ Ports Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ●...
- Page 16 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ◦ One for the MiniCard ◦ One for the webcam/microphone module ● VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide- aspect vs.
- Page 17 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Operating system Preinstalled: ● Windows® 8 Professional 64-bit ● Windows 8 Standard 64-bit √ √ Serviceability End user replaceable parts: ● AC adapter ● Battery ●...
- Page 18 Chapter 1 Product description ENWW...
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Page 19: External Component Identification
External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component... - Page 20 Item Component Description HP TrueVision HD webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
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Page 21: Button, Speakers, And Fingerprint Reader
Button, speakers, and fingerprint reader Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 22: Keys
Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key. -
Page 23: Lights
Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. -
Page 24: Touchpad
Item Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. ● Fingerprint reader light White: The fingerprint was read. ● Amber: The fingerprint was not read. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on or off. -
Page 25: Front
Front Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front ENWW... -
Page 26: Left Side
Left side Item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector. -
Page 27: Right Side
Right side Item Component Description Optical drive Reads and writes (select models only) to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray. ●... -
Page 28: Bottom
Item Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Power connector Connects an AC adapter. - Page 29 Item Component Description Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Wireless module compartment Holds the WLAN device and the solid-state drive.
- Page 30 Chapter 2 External component identification ENWW...
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Page 31: Illustrated Parts Catalog
Illustrated parts catalog ENWW... -
Page 32: Service Tag
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 49 for battery removal instructions. Item Description Function... -
Page 33: Computer Major Components
Computer major components Computer major components ENWW... - Page 34 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with backlight in midnight black finish (includes backlight cable and keyboard cable): For use on all computer models in Belgium 698403-A41 For use on all computer models in Canada...
- Page 35 Item Component Spare part number For use on all computer models in France 698401-051 For use only on computer models equipped with an Intel processor in Italy 698401-061 For use only on computer models equipped with an Intel processor in Latin America 698401-161 For use only on computer models equipped with an Intel processor in the Netherlands 698401-B31...
- Page 36 Item Component Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Fan (includes cable) 686901-001 Optical drive connector board (includes cable) 686899-001 System board (includes replacement thermal material): For use only on computer models equipped with an AMD processor, a graphics 702177-601 subsystem with discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor, a graphics...
- Page 37 Item Component Spare part number Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600- 681954-001 MHz FSB, 4.0-MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz 711903-001 FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz 680645-001 FSB, 3.0-MB L3 cache, 35 W)
- Page 38 Item Component Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.5-mm 622643-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive 686907-001 connector cable, and screws) (21)
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Page 39: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display bezel 698405-001 15.6-in, LED, SVA, HD, BrightView display panel 686921-001 Display panel cable (includes webcam/microphone module cable) 686898-001 Webcam/microphone module Nuance webcam/microphone module 716350-001 Webcam/microphone module 686587-001 Display Hinge Kit (includes left and right hinges) 686913-001 Wireless Antenna Kit (includes left and right wireless antenna cables 686894-001... -
Page 40: Mass Storage Devices
Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001... -
Page 41: Miscellaneous Parts
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter for use on all on computer models (PFC, 3-wire) 693712-001 90-W HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire) 693713-001 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor 693710-001... -
Page 42: Sequential Part Number Listing
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use on all computer models in the United Kingdom and Singapore (3- pin, black, 1.83-m) - Page 43 Spare part number Description 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. 641369-001 4-GB memory module (PC3, 12800, 1600-MHz) 641672-001...
- Page 44 Spare part number Description 680645-001 Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material) 680647-001 Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-MB L3 cache, quad core, 35 W;...
- Page 45 Spare part number Description 686924-001 Screw Kit 686925-001 Speakers (include cables and rubber isolators) 686926-001 Subwoofer (includes cables and rubber isolators) 686927-001 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 687230-001 Heat sink for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material) 687231-001 Heat sink for use only on computer models equipped with an AMD processor and a graphics...
- Page 46 Spare part number Description 698401-031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and Singapore (includes keyboard cable) 698401-051 Keyboard in midnight black finish for use on all computer models in France (includes keyboard cable) 698401-061 Keyboard in midnight black finish for use only on computer models equipped with an Intel...
- Page 47 Spare part number Description 698402-281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) 698402-AB1 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) 698402-AD1 Keyboard in natural silver finish for use on all computer models in South Korea (includes...
- Page 48 Spare part number Description 698404-051 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in France (includes backlight cable and keyboard cable) 698404-131 Keyboard with backlight in natural silver finish for use on all computer models in Portugal (includes backlight cable and keyboard cable) 698404-141 Keyboard with backlight in natural silver finish for use on all computer models in Turkey (includes...
- Page 49 Spare part number Description 707886-001 Base enclosure (includes battery release latch assembly) 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 716350-001 Nuance webcam/microphone module...
- Page 50 Chapter 3 Illustrated parts catalog ENWW...
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Page 51: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 52: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 53: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. -
Page 54: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 55 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 56: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. -
Page 57: Battery
Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001... -
Page 58: Hard Drive
To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Hard drive NOTE:... - Page 59 Remove the service cover (4) by lifting it straight up. The service cover is available in the Service Cover Kit, spare part number 686920-001. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space between the hard drive and the right side of the hard drive bay.
- Page 60 7. If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive.
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Page 61: Rtc Battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 672349-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 62: Optical Drive
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive 686916-001 bracket) Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 63 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).
- Page 64 Remove the optical drive bezel (4). If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive.
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Page 65: Memory Module
Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 66: Keyboard
Keyboard For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight in midnight black finish (includes For use on all computer models in 698403-161 backlight cable and keyboard cable): Latin America For use on all computer models in Belgium 698403-A41 For use on all computer models in 698403-B31 the Netherlands... - Page 67 For use in country/region Spare part For use in country/region Spare part number number For use on all computer models in France 698401-051 For use on all computer models in Spain 698401-071 For use only on computer models 698401-061 For use only on computer models 698401-AB1 equipped with an Intel processor in Italy equipped with an Intel processor...
- Page 68 Remove the keyboard: Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer.
- Page 69 Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle. Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are accessible.
- Page 70 Remove the keyboard (6). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures ENWW...
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Page 71: Wlan Module
WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001... - Page 72 Remove the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal.
- Page 73 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 74: Solid-State Drive
Solid-state drive Description Spare part number 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 75: Top Cover
Top cover NOTE: The top cover spare part kit includes a TouchPad. Description Spare part number In midnight black finish 686931-001 In natural silver finish 690232-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 76 Remove the top cover: Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer. Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer. Turn the computer right side up, with the front toward you. Open the computer.
- Page 77 Disconnect the following cables from the system board: (1) Power button board ZIF cable (2) TouchPad button board ZIF cable (3) Fingerprint reader board ZIF cable (4) Right speaker cable Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer. Component replacement procedures ENWW...
- Page 78 Lift the front edge of the top cover (1) and swing it up and back until the left and right sides and the rear edge (2) of the top cover detach from the base enclosure. CAUTION: When removing the top cover, make sure the right speaker cable (3) routes cleanly through the opening (4) in the top cover.
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Page 79: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 686917-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 80: Fingerprint Reader Board
Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4). Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Before removing the fingerprint reader board, follow these steps:... - Page 81 Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover.
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Page 82: Touchpad Button Board
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 686919-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 83: Fan
Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Description Spare part number Fan (includes cable) 686901-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the computer. - Page 84 Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the fan: Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure. Remove the fan (3). Reverse this procedure to install the fan.
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Page 85: System Board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor, a graphics subsystem with 702177-601 discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor, a graphics subsystem with 702177-501 discrete memory, and the Windows 8 Standard operating system... - Page 86 Top cover (see Top cover on page Fan (see Fan on page NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ●...
- Page 87 Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the following cables from the system board: (1) Display panel cable (2) Left speaker cable (3) Optical drive connector board ZIF cable Remove the two Phillips PM2.5×3.5 screws (1) that secure the system board to the...
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Page 88: Heat Sink
Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. - Page 89 Disconnect all external devices from the computer. Remove the battery (see Battery on page 49), and then remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Fan (see...
- Page 90 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board, and then remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
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Page 91: Processor
The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. - Page 92 Description Spare part number Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 653340-001 Before removing the processor, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Page 93: Optical Drive Connector Board
Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive connector board Description Spare part number... -
Page 94: Speakers
Remove the optical drive connector board: Release the ZIF connector to which the optical drive connector board cable is attached, and then disconnect the optical drive connector board cable (1) from the system board. Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive connector board to the base enclosure. - Page 95 Top cover (see Top cover on page Fan (see Fan on page Remove the speakers: Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the base enclosure. Remove the speakers (2) from the base enclosure. NOTE: The speakers includes four rubber isolators (3).
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Page 96: Usb Board
USB board Description Spare part number USB board 686918-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 97: Subwoofer
Reverse this procedure to install the USB board. Subwoofer Description Spare part number Subwoofer (includes cables and 2 rubber isolators) 686926-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 98: Power Connector Cable
Remove the subwoofer (2) from the base enclosure. NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Power connector cable Description Spare part number Power connector cable (includes bracket) 686900-001 Before removing the power connector cable, follow these steps:... - Page 99 Speakers (see Speakers on page USB board (see USB board on page Remove the power connector cable: Release the power connector cable (1) from the clips and routing channel built into the base enclosure. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector and power connector bracket to the base enclosure.
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Page 100: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 101 Disconnect the display panel cable (2) from the system board. Release the wireless antenna cables from the clips (3) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
- Page 102 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4).
- Page 103 If it is necessary to replace the display panel: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) Remove the four Phillips PM2.0×2.0 screws (2) that secure the display panel to the display enclosure.
- Page 104 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 686921-001. If it is necessary to replace the webcam/microphone module: Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
- Page 105 Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001. If it is necessary to replace the display panel cable: Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
- Page 106 Remove the display hinges (2). The display hinges are available using spare part number 686913-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure.
- Page 107 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures ENWW...
- Page 108 Chapter 4 Removal and replacement procedures ENWW...
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Page 109: Using Setup Utility (Bios) And System Diagnostics
Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. -
Page 110: Downloading A Bios Update
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. -
Page 111: Using System Diagnostics
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. - Page 112 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics ENWW...
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Page 113: Specifications
Specifications Computer specifications Metric U.S. Dimensions Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to back) 2.21 to 2.65 cm 0.87 to 1.04 in Weight 2.40 kg 5.28 lb Input power Operating voltage and current Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19.5 V dc @ 3.33 A –... -
Page 114: 15.6-Inch Wga Display Specifications
15.6-inch WGA display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×... -
Page 115: Hard Drive Specifications
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g... - Page 116 Chapter 6 Specifications ENWW...
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Page 117: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. -
Page 118: Creating Hp Recovery Media
Creating HP Recovery media on page 110. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). -
Page 119: Restore And Recovery
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. -
Page 120: Using Windows Refresh For Quick And Easy Recovery
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 113. -
Page 121: Remove Everything And Reinstall Windows
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. -
Page 122: What You Need To Know
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ●... -
Page 123: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. If possible, back up all personal files. - Page 124 Chapter 7 Backing up, restoring, and recovering ENWW...
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Page 125: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 126: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan... -
Page 127: Recycling
Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. - Page 128 Chapter 9 Recycling ENWW...
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Page 129: Index
Index fingerprint reader 13 drives, preventing damage 44 AC adapter light 20 front 17 DVD±RW Double-Layer with AC adapter, spare part numbers keys 14 SuperMulti Drive 33, 37 left-side 18 precautions 44 Action keys 14 lights 15 removal 54 antenna right-side 19 spare part number 29, 32, locations 12... - Page 130 removal 54 hard drive left-side components 18 spare part number 29, 32, product description 5 light components 15 36, 54 removal 50 lights optical drive connector board spare part numbers 29, 32, AC adapter 20 removal 85 34, 35, 50 caps lock 15 spare part number 28, 36, 85 specifications 107...
- Page 131 microphone 5 removal 66 webcam/microphone module operating system 9 spare part number 30, 32, removal 96 optical drive 5 37, 66 spare part number 97 pointing device 8 speaker component 13 spare part numbers 31, 36, ports 7 speakers power requirements 8 location 13 Windows applications key 14 processors 1...
- Page 132 Index ENWW...