Motorola VT2142 User Manual page 3

Overview
Your Internet Telephone Service and 911 in Canada
Vonage Canada offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but
has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in
most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your
call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back
number and address are visible to the emergency response centre call–taker. With Vonage's 9-1-1 service, your
call is sent to a national emergency call centre. The call centre operator will confirm your location information and
then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to
confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if
disconnected, you should dial 9-1-1 again.
You should ensure your location information, when registered with Vonage Canada, is kept current at all times. In
case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to
your last registered address. Remember that you need to update your 9-1-1 Dialing information if you move your
device to a different location and/or if you add a new line to your account.
Your 9-1-1 Dialing service is activated when you subscribe to Vonage Canada service.
Caution!
IMPORTANT: When using this VT2142 voice gateway, you CANNOT make any calls, including an
emergency call, and E911 location services WILL NOT be available, under the following
circumstances:
•
Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
•
You lose electrical power
•
Your broadband, ISP, or Vonage service is suspended or terminated
You should inform any household residents, guests and other persons who may be present at the physical
location where you utilize the Vonage Canada service, of the important differences in and limitations of VoIP 9-1-1
Dialing service as compared with E911 service, as set out above.
We limit our liability to you in respect of our 911 Dialing service as we do not have any control over whether, or the
manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response
centre and we rely on third parties to assist us in routing 911 Dialing calls to local emergency response centres
and to a national emergency calling centre. Prior to subscribing to Vonage Canada service, you must review the
full text of applicable limitations of liability set out in the Terms of Service available at
http://www.vonage.ca/features_terms_service.php.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephony services through this equipment.
Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
demands, actions, causes of action, risks or harms arising from or related to the services provided through this
equipment.
For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.ca/911.
VT2142 Voice Gateway User Guide
Installation Troubleshooting
Configuration:
Contact FAQ
Basic Advanced TCP/IP
Glossary License
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