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Motorola VT2142 User Manual

Motorola voice gateway user guide
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User Guide
VT2142 Voice Gateway

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  • Page 1 User Guide VT2142 Voice Gateway...
  • Page 2 Your Internet Telephone Service and 911 in Canada Canada Your Internet Telephone Service and 999 in the United Kingdom United Kingdom Your Internet Telephone Service and 911 in the United States United States of America VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 3 Note: Vonage, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
  • Page 4 Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
  • Page 5 Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
  • Page 6: Important Safety Information

    IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT. IMPORTANT SAFETY INSTRUCTIONS — When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: •...
  • Page 7 Canada - Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 8: Caring For The Environment By Recycling

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 9: Table Of Contents

    Exporting the VT2142 Configuration ........
  • Page 10 Software License ............72 VT2142 Voice Gateway User Guide...
  • Page 11: Overview

    • Firewall to help protect your network against external attacks If you connect the VT2142 directly to your cable or DSL modem, it can prioritize voice calls over data traffic to help ensure high-quality phone service. VT2142 Voice Gateway User Guide...
  • Page 12: Front Panel

    Vonage. Please do not unplug or disconnect your voice gateway while it is downloading firmware. • Solid green — The voice gateway has successfully registered with Vonage. If a firmware upgrade was needed, it has been successfully completed. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: address.
  • Page 13: Rear Panel

    Description Connector for a 12 V adapter that you plug into an AC power outlet Power Press to restart the VT2142; you can also restart your voice gateway using its graphical user Reset interface (GUI) as described in Yellow Ethernet port...
  • Page 14: Installation

    — Windows 98, Windows 98 SE, Windows Me If you purchased your VT2142 voice gateway from a retail location, you must first activate your Vonage Service. You will need to provide the WAN MAC ID on the bottom of the VT2142.
  • Page 15: Precautions

    (see page 8). You can place the VT2142 on a flat surface horizontally or vertically. For vertical installation, insert the voice gateway into the supplied base stand. The voice gateway slides snugly into a notch in the stand to keep it stable.
  • Page 16: Installation With An Existing Router

    Connect one end of the yellow Ethernet cable to the Ethernet port on your voice gateway. Connect the other end of the yellow Ethernet cable to the Ethernet port on the computer you disconnected in step 3. VT2142 Voice Gateway User Guide Installation Troubleshooting...
  • Page 17 Connect the power adapter supplied with your voice gateway to the Power connector on its rear panel. Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2142 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in voice gateway when it is not in use.
  • Page 18: Installation With A Standard Modem

    Hint: Your modem should remain off for about 10 minutes to “clear its memory” so it can recognize the VT2142 when you turn it back on. You can continue with the installation during this time. Connect one end of the blue Ethernet cable to the Ethernet port on your modem.
  • Page 19 Connect the power adapter supplied with your voice gateway to the Power port on its rear panel. Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2142 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in voice gateway when it is not in use.
  • Page 20 DSL modem users: You may need to configure PPPoE • On a computer connected to one of the VT2142 Ethernet ports, open a Web browser. • In the Address field, type http://192.168.15.1 and press • In the Username and Password fields, type router and click Log In. The HOME page is displayed.
  • Page 21: Connecting Your Telephone

    Phone 1 port on the VT2142. In the United States or Canada, connect a telephone cord to the green Phone 1 port on the VT2142. If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port.
  • Page 22: Basic Configuration

    The VT2142 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a VT2142 than with traditional networking equipment. For basic operation, most default settings require no modification.
  • Page 23: Configuration Overview

    Click Import/Export Configuration Click Export. The VT2142 configuration is saved a file called config.bin on your computer hard drive. Importing the Saved Configuration If you have exported the configuration, you can import the saved configuration to return the voice gateway to its state when you exported the configuration.
  • Page 24: Restarting The Vt2142

    Click Restart on the menu at left: Click the Restart button. If the VT2142 Power light is red after you restart the VT2142, refer to Logging Out On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed.
  • Page 25: Wan Configuration

    (DNS) addresses. DHCP Most cable modems have a dynamic IP address assigned by the cable company DHCP server. Typically no additional configuration is needed for the VT2142. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 26: Wan Setup For Pppoe (Dsl)

    VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Network Address Translation instead of the VT2142 MAC address. By default, the MAC address printed on the segments must have a size within the PPPoE MTU. If you disable Glossary License TCP/IP...
  • Page 27: Wan Setup For A Static Ip Address (Cable Modem)

    Restore VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Network Address Translation as assigned by your cable provider: domain name server IP addresses instead of the VT2142 MAC address. By default, the MAC address printed Glossary License TCP/IP...
  • Page 28 Required — MPPE is always enabled on your VT2142 • Optional — If your VPN server requires MPPE, it is enabled on your VT2142; if your VPN server does not require MPPE. it is disabled If MPPE is enabled, the Strength and Stateless fields are enabled. We recommend not changing these settings unless directed to by Vonage or your VPN administrator.
  • Page 29: Wan Setup For Dhcp (Cable Modem)

    If you are connecting to a virtual private network (VPN) only, set the VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Network Address Translation instead of the VT2142 MAC address. By default, the MAC address printed PPTP Settings Glossary License TCP/IP DHCP server at Vonage. (see page 18).
  • Page 30: Lan Configuration

    Sets your Subnet IP Address changing the default 192.168.15.0. Sets the VT2142 Netmask enables the VT2142 router to support up 253 users connected through multiple hubs, switches, routers, or wireless access points. Sets the default gateway Default Gateway the range for the subnet specified by Subnet IP Address and Netmask. We recommend not changing the default 192.168.15.1.
  • Page 31 Gateway: 192.168.15.1 If Enable IPS DNS,SNTP is selected, the ISP may also transmit other data to the computers on the VT2142 LAN, including, but not limited to, the time, log, cookie, print, NTP, and WINS servers. Sets the first IP address assigned by the DHCP server, in Start IP greater than the IP address value of the voice gateway.
  • Page 32: Advanced Configuration

    Overview Installation Advanced Configuration This section describes the ADVANCED, TOOLS, and ADVANCED The ADVANCED menu provides the following links on the VT2142: • UPnP — enable Universal Plug and Play • IP QoS — assign priority to Internet traffic •...
  • Page 33: Upnp

    Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature. UPnP fields Field Description Enables UPnP so traffic for applications using UPnP can pass through the voice gateway. Enable UPNP VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 34: Ip Qos

    After the rules are exhausted, the existing TOS bit settings are honored. If disabled, all rules are also applied, except if there is no match, a default rule of queuing priority Low is used. Displays the VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 35: Ip Qos Traffic Rule

    IP addresses Sets the destination end port Destination End Port Sets the maximum packet size allowed by the rule Packet Length End Can be none or Eth0 Physical Port VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: IP QoS window.
  • Page 36 TOS byte are set to zero upon marking and derived based on priority queues. The priority bit value for each priority queue is: • Voice (EF1): 5 • High (EF2): 4 • Medium: 3 • Low: 1 VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Glossary License TCP/IP...
  • Page 37: Port Forwarding

    Sets the category for which rules are displayed in the Available Rules list — Games, VPN, Category Audio/Video, Apps (applications), Servers, or User (custom rules you can define and edit). Lists the available rules in the selected Category. Available Rules VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced...
  • Page 38 Adds the selected Available Rule to the Applied Rules list. Remove the selected rule from the Applied Rules list. Remove Lists the IP filtering rules you selected to apply for each given category. Applied Rules VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Click Cancel to return to the Port Forwarding page.
  • Page 39: Custom Port Forwarding

    • One-to-one (one port mapped to one) (WAN = 500 to 600; LAN = 500 to 600) • Multiple-to-one (several ports mapped to one) (WAN = 500 to 600; LAN = 700) Wildcard (*) entries are allowed for the IP Address, Netmask, and Port range fields. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 40: Dmz Settings

    Enable DMZ Selects the LAN IP address of the DMZ computer to expose to the Internet with no Select a LAN IP Address protection from the VT2142 firewall. This may expose your network to security risks. Displays the LAN Clients...
  • Page 41: Ip Filters

    Adds the selected Available Rule to the Applied Rules list. Removes the selected rule from the Applied Rules list. Remove Lists the IP filtering rules selected for the category. Applied Rules VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: page.
  • Page 42: Custom Ip Filters

    The starting port number that will be blocked for this application Port Start The ending port number that will be blocked for this application Port End The options are TCP, UDP, TCP and UDP, ICMP, or Any Protocol VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 43: Lan Clients

    • Allow it to dynamically (automatically) obtain its IP address from the voice gateway through a DHCP lease from the DHCP server on the VT2142 (the default) • Allow it to dynamically obtain its IP address from a DHCP server on another router on the network •...
  • Page 44: Web Filters

    Web Filters enable you to manage the type of web content that passes through your voice gateway: Web Filters fields Field Description Disabled by default. Proxy Disabled by default. Cookies Java Applets Disabled by default. Disabled by default. ActiveX Disabled by default. Pop-Ups VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Glossary License TCP/IP...
  • Page 45: Dynamic Dns Client

    The user name assigned by the DDNS service provider. User Name The password assigned by the DDNS service provider. Password The dynamic domain name to be registered with the DDNS server. Domain Name VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 46: Multicast

    Field Description Enables an IGMP proxy for multicast messages. The voice gateway acts as a proxy for a LAN Enable IGMP computer requesting to join or leave multicast groups. Multicast VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 47: Static Routing

    Gateway Defines the number of hops between the network nodes through which data packets travel. The Metric default is 0, which means the subnet is directly one hop away on the LAN. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 48: Dynamic Routing

    Normally, when it is enabled on a router, RIP dynamically provides routes on all configured interfaces. Interface On the VT2142, you can select which routes are distributed through the network: • LAN — Sets the direction in which RIP messages are sent on the LAN interface •...
  • Page 49: Remote Web Access

    You can enter a port in this field that is different from port 8080. The port you enter is viewed Redirect Port externally and mapped to port 8080 internally on the voice gateway. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 50: Remote Ssh Access

    Enables or disables remote SSH access. Enable Sets the IP address of the remote SSH host. Remote Host IP Sets the subnet mask of the remote SSH host. Remote Netmask VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 51: Tools

    Ping Test — determine whether a computer can be reached over the network • Restart — save the configuration or restart the VT2142 Restore Defaults Button Description Restores the factory default configuration. After you restore the defaults, you must log in Restore Defaults again to the voice gateway.
  • Page 52: Import/Export Configuration

    When the update is finished, the voice gateway restarts and you will need to log in again. Downloads a copy of the configuration file (config.bin) saved in the voice gateway flash Export memory to your hard drive. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 53: Remote Log - Router

    IP addresses using the Add button. Any IP address you add here appears in the Address Select a logging destination drop-down list. From the list, select the IP address to which you want the log information sent. Select a logging destination VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration:...
  • Page 54: User Management

    Overview Installation User Management Use this window to change the password for the User Name router. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Glossary License TCP/IP...
  • Page 55: Ping Test

    Ping Test fields and buttons Field or Button Description Sets the IP address to ping; the default is the VT2142 default IP address 192.168.15.1. Enter IP Address to ping Sets the packet size of the ping test. The default is 64 bytes.
  • Page 56: Restart

    Be sure to save the configuration before you restart. If you restart the voice gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost. After you restart the voice gateway, you must log in again. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 57: Status

    The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date. Network Statistics Use this page to view transmit and receive statistics for the Ethernet (local network) or WAN (Internet) interfaces. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 58: Connection Status

    The IP address of the component The component state — connected or disconnected State The amount of time it has been connected Online The reason it was disconnected Disconnect Reason VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: Glossary...
  • Page 59: Ddns Update Status

    No change — the IP address of the client has not been changed • Error — there is an error with the DDNS update If the Status is Error, displays a description of the error. Error VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced...
  • Page 60: Dhcp Clients

    Use this page to view product hardware and software information, such as model number, hardware revision, and the software and boot loader versions. The information in the image is an example. Your Model Number and other information may be different. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 61: System Log - Router

    System Log – Router The system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote Log – Router VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 62: Configuring Tcp/Ip

    Follow the instructions in your Macintosh or UNIX user manual Configuring TCP/IP in Windows 98 or Windows Me On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 63 Although your VT model number may be different than in the images in this guide, the procedure is the same. Verify that TCP/IP is installed for the adapter used to connect to the VT2142. If TCP/IP is installed, skip to step 9. If TCP/IP is not installed for the adapter, continue with step 5.
  • Page 64 Click OK. Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card connected to the VT2142. Click Properties. The TCP/IP Properties window is displayed: Click the IP Address tab.
  • Page 65: Configuring Tcp/Ip In Windows 2000

    In the steps that follow, a connection number like 1, 2, 3, etc., is a reference that is displayed on computers with multiple network interfaces. Computers with only one network interface may only see the label: Local Area Connection. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 66 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 67 Click Close to close the Local Area Connection number Properties window. Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to on page 63. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 68: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 69 Click Network and Internet Connections to display the Network and Internet Connections window: Click Network Connections. Skip to step 6. If a classic view similar to below is displayed, double-click Network Connections to display the LAN or High-speed Internet connections. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 70 Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 71 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 63. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic Advanced Configuration: “Verifying the IP Address in Windows 2000 or Windows XP”...
  • Page 72: Verifying The Ip Address In Windows 98 Or Windows Me

    Select the adapter name (the Ethernet card). Click Renew. Click OK after the system displays an IP address. If after performing this procedure the computer cannot access the Internet, call your cable provider for help. VT2142 Voice Gateway User Guide Troubleshooting Contact Basic...
  • Page 73: Verifying The Ip Address In Windows 2000 Or Windows Xp

    If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC, the VT2142, and the Internet: After verifying your connections, type ipconfig /renew and press address is displayed as shown, Internet access should be available.
  • Page 74: Troubleshooting

    Phone 1 port on the VT2142. data or phone calls Check all other cabling between the modem, the VT2142, and the computer. Be sure No dial tone you used the cables provided with the VT2142. All Ethernet cables must be straight-through cables.
  • Page 75: Resetting All Of Your Equipment

    You can resolve many installation issues by resetting all of your equipment. To reset all of your equipment: Turn off your computer, VT2142 voice gateway, router (if you have one), and DSL or cable modem. Turn the devices back on, one at a time, in this order: •...
  • Page 76: Contact Us

    • In the United Kingdom, visit www.vonage.co.uk/help For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the VT2142. For answers to typical questions, see For more information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/consumers.
  • Page 77: Frequently Asked Questions

    255.255.255.0, and default gateway 192.168.15.1. What is included with the built-in router? The VT2142 supports a firewall, RIP, port triggers, advanced ALGs such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed. To connect more than one computer or other Ethernet device, an Ethernet hub, switch, or router is required.
  • Page 78: Glossary

    In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address. In the VT2142 LAN default configuration, 192.168.15 represents the network address. In the final octet, the host address can be from 2 to 254.
  • Page 79 (Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps. F-type connector A type of connector used to connect coaxial cable to equipment such as the VT2142. A security software system on the VT2142 that enforces an access control policy between the firewall Internet and the VT2142 LAN.
  • Page 80 PPTP jointly by several vendors. An IP address assigned to a computer on the VT2142 LAN by the DHCP server on the VT2142 for a private IP specified lease time. Private IP addresses are used by the VT2142 LAN only; they are invisible to address devices on the Internet.
  • Page 81 The bandwidth depends on need and cost, but is usually much lower than for a LAN. For the voice gateway, “WAN” refers to the VoIP and broadband provider networks. World Wide Web An interface to the Internet that you use to navigate and hyperlink to information. VT2142 Voice Gateway User Guide Troubleshooting Contact...
  • Page 82: Software License

    The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 83 Visit our website at: www.motorola.com 531066-001-a 6/06...