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0 .1.3.6.1.4.1.232.11.2.8.1.0 s "Generic StoreAll Remote Support
Verification"
Figure 7 (page 31)
Figure 7 Example trap
Rescanning the Phone Home configuration
Use the Rescan function to update the Phone Home configuration when devices are added to or
removed from the cluster. The operation enables Phone Home on newly added devices (such as
servers, storage, and chassis) and removes details for devices that are no longer in the cluster.
To use the Rescan function:
1.
Click Cluster Configuration in the upper Navigator.
2.
Click Phone Home in the lower Navigator.
The Phone Home Setup panel appears.
3.
Click Rescan.
Disabling Phone Home
When Phone Home is disabled, all Phone Home information is removed from the cluster and
hardware and software are no longer monitored. To disable Phone Home, click Disable on the
Phone Home Setup panel.
Troubleshooting Insight Remote Support
Devices are not discovered on HP SIM
Verify that cluster networks and devices can access the CMS. Devices are not discovered properly
if they cannot access the CMS.
The maximum number of SNMP trap hosts has already been configured
For 8200/9300 and 8800/9320 systems: If this error is reported when you configure Phone Home,
the maximum number of trapsink IP addresses have already been configured. For HP StoreAll
capacity blocks, the maximum number of trapsink IP addresses is 3. Manually remove a trapsink
IP address from the device, and then rerun the Phone Home configuration to allow Phone Home
to add the CMS IP address as a trapsink IP address.
Only first IP address of MSA disk array is discovered
When enabling Phone Home for MSA disk arrays, Phone Home only discovers the first registered
IP address. You must manually discover the second IP address of the MSA on HP SIM, using the
HP SIM discovery option.
SNMP is logging excessively
If SNMP is logging excessively, add the following command to the /etc/sysconfig/
snmpd.options file to stop the logging:
OPTIONS="-LS 0-4 d -Lf /dev/null -p /var/run/snmpd.pid -a"
To enable default SNMP logging, add a pound sign (#) to the following command in the /etc/
sysconfig/snmpd.options file and save the file:
# OPTIONS="-LS 0-4 d -Lf /dev/null -p /var/run/snmpd.pid -a"
shows an example of how trap looks in the Service Events tab.
Configuring HP Insight Remote Support on StoreAll systems
31
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Troubleshooting
