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Configuring entitlements
Entitlements must be entered for the applicable devices in your configuration (servers, storage,
chassis). This information includes the hardware-related information (product name, serial number,
and product number) and the IP address or host name of the device. When entering entitlements,
remember that:
The device must be present in the cluster.
You must enter entitlements for each device individually.
The Chassis selection only applies to the 9730 and X9720.
The Customer Entered Serial Number and Customer Entered Product Number fields are required
entries. This information is used by HP Support for warranty checks. These numbers are located
on the information tag attached to the front panel of the hardware. Or, you can reuse the
values that display in the Serial Number and Product Number fields (where are automatically
discovered by the StoreAll OS software).
To configure entitlements:
1.
Select Cluster Configuration in the upper Navigator and then select Phone Home in the lower
Navigator.
2.
Expand Phone Home in the lower Navigator and then select either Chassis, Servers, or Storage.
The current entitlements for the device type you selected displays in the GUI. The following
example shows Entitlements for the servers in the cluster.
3.
To configure Entitlements, select a device and click Modify to open the dialog box for that
type of device. The following example shows the Server Entitlement dialog box.
Configuring HP Insight Remote Support on StoreAll systems
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Troubleshooting
