Support Details - XYZ Printing da Vinci 1.0 Pro User Manual

da Vinci 1.0 Pro

Support Details

As the printer encounters issues, please refer to the following troubleshooting instruction to fix the issues. If the issue cannot be
removed, please contact customer service center
Error message and Action
In the event of problems, related service code will be shown on the printer screen and/or software interface. Please refer to the
description table of the service code for preliminary examination.
Service Code
0 0 0 3 (software)
0 0 0 7 (software)
0 0 0 8 (software)
0 0 1 0
0 0 1 1
0 0 1 3
0 0 1 4
0 0 2 8 (software)
0 0 2 9 (software)
0 0 3 0
0 0 3 1
0 0 3 2
0 0 5 0
0 0 5 1
0 0 5 2
P 21
Symptom
Print bed heating problem
"UNIDENTIFIED CARTRIDGE"
shown on the printer screen indicates
filament chip anomaly.
"UNIDENTIFIED CARTRIDGE"
shown on the printer screen
indicates filament chip anomaly.
Print bed heating problem
Extruder heating problem
Print bed heating problem
Extruder heating problem
NO CARTRIDGE
(Filament is not installed correctly)
CARTRIDGE EMPTY
X-axis movement abnormalities
Y-axis movement abnormalities
Z-axis movement abnormalities
Internal storage error
flash ram access error
Nozzle internal memory error
Action
Confirm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 ℃ . Please move the
printer to the environment at proper temperature.
Reinstall or replace the filament cartridge.
Reinstall or replace the filament cartridge.
Confirm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 ℃ . Please move the
printer to the environment at proper temperature.
Confirm whether the nozzle works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 ℃ . Please move the
printer to the environment at proper temperature.
Confirm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 ℃ . Please move the
printer to the environment at proper temperature.
Confirm whether the nozzle works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 ℃ . Please move the
printer to the environment at proper temperature.
Reload or replace the filament
Replace filament immediately
Check motor/sensor connections. Check sensor position.
Check motor/sensor connections. Check sensor position.
Check motor/sensor connections. Check sensor position.
Reboot the printer
Reboot the printer
Please contact our Customer Service center
V.1.1