Service Code; Support Details - XYZ Printing da Vinci Jr.1.0w User Manual

The troubleshooting instruction may guide you to fi x the problem. If any error persists, please contact customer service.
When an error occurs, please refer to the service code shown on the printer and/or in the software, and check the
suggestions below for troubleshooting.
Technical Support
Website: http://support.xyzprinting.com
Email: US - supportus@xyzprinting.com
EU - supporteu@xyzprinting.com
Other regions - support@xyzprinting.com

Service Code

0 0 0 7
0 0 0 8
0 0 1 4
0 0 2 8
0 0 2 9
0 0 3 0
0 0 3 1
0 0 3 2
0 0 5 0
0 0 5 1
0 0 5 2
0 0 5 7
Error message
The printer is handling other task
Unable to update printer fi rmware
Filament 1 jammed
Filament 1 loading problem
Filament 1 installation problem
Top cover open
Filament 1 level low: 30m left
Filament 1 level low: 5m left
Note:
Please retain all original packaging material when shipping your product for warranty
purposes. Shipping without original packaging materials may cause product damaged during
the shipment and may cause chargeable service fees.
Symptom
Cartridge 1 chip error
Cartridge 1 chip error
Extruder 1 heating problem
Cartridge 1 not installed
Cartridge 1 chip error
X-axis movement abnormalities
Y-axis movement abnormalities
Z-axis movement abnormalities
Internal communication error
Internal communication error
Extruder storage error
Unable to detect extruder
Action
Try again after all tasks are completed. Also check the information shown on printer display.
Check Internet connectivity / Update fi rmware again later.
Unload and reload cartridge 1 and clean the nozzle.
Unload and reload cartridge 1.
Reinstall the cartridge 1 or change a new cartridge.
Close the top cover.
Replace cartridge 1 when necessary.
Replace cartridge 1 immediately.

Support Details

Action
Reinstall the cartridge or change a new cartridge.
Reinstall the cartridge or change a new cartridge.
Check connections, reboot the printer.
Install/reinstall cartridge.
Replace cartridge 1 before printing.
Check motor/sensor connections.Check sensor position.
Check motor/sensor connections.Check sensor position.
Check motor/sensor connections.Check sensor position.
Reboot the printer.
Reboot the printer.
Replace the extruder.
Please reinstall the extruder and reconnect the fl at cable,
then restart the printer.
da Vinci Jr.1.0
September 2015
Ver. 1.6
P 8