Avaya G700 Troubleshooting Manual page 27

Access-Networking
Symptom Root Cause
Cannot Access serial Improper settings in
port or "console port". the Serial interface
program on the PC or
hardware problem.
Telnet window to Internal P330
internal P330 Processor firmware
Processor/Media resets.
Gateway Processor
(MGP)/Avaya™ S8300
Media Server gets
disconnected due to
P330 resets.
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G700 Troubleshooting
1. Check the settings of the Hyperterminal Program (or the terminal emulation program you are using for
accessing the serial interface). The settings are mentioned in the Installation and Upgrades
documentation. To summarize: Choose the right COM port (Usually it is COM1). Bits per second should
be 9600. Data bits should be 8. Parity should be set to none. Stop bits should be set to 1. Flow control
should be set to None. 2. Check to see if you have the correct cable and cable adapter.
3. If everything is set right with the correct cable and the problem persists, try making a LAN connection,
via EXT1 or EXT2, if the Avaya™ G700 Media Gateway is already configured with IP addresses (as a
work-around).
4. Otherwise, replace the G700.
Escalate the problem.
Resolution
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