Avaya G700 Troubleshooting Manual page 26

Access-Networking
Symptom Root Cause
Can ping the Avaya™ The IP address on
S8300 Media Server the service PC/laptop
192.11.13.6 interface is configured
but cannot telnet to it. incorrectly -
especially when
mistakenly setting
both the laptop to the
same IP address as
the S8300.
Telnet session to P330 Processor
internal P330 firmware crash.
Processor or MGP was
lost.
G700 Troubleshooting
Make sure that the service laptop/PC has IP address: 192.11.13.5, and net mask: 255.255.255.252.
If all other attempts to telnet to the internal P330 Processor fail, this may be a firmware problem,
therefore:
1. Power down and power up the Avaya™ G700 Media Gateway, using proper procedures (see
Maintenance documentation).
2. From a PC, use the ping command to ping the IP address of the internal P330 Processor.
3. In either outcome (ping successful, or not), escalate the problem.
Level 2:
Technical Services Organization should perform the following when receiving a call from field or
customer regarding this problem:
1. Telnet to the internal P330 Processor. (If you cannot telnet to the internal P330 Processor, ask a tech
to do the remaining steps through the serial port).
2. Go to the 'tech' mode.
3. Go to the 'dev' mode.
4. Look at the internal P330 Processor reset log by using the command system show reset-log. Also
look at the internal P330 Processor log using show logs.
5. Collect both logs and escalate the problem.
Resolution
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7/5/2002 4:37 PM