Avaya G700 Troubleshooting Manual page 10

Alarms-LEDs-Traps
Symptom Root Cause
Red LED on LED Possible fault with
board is on. the Media Gateway
Unable to make Processor (MGP) or
calls. Media Modules.
The command The H.248 link
between the media
show faults
gateway and its
indicates that the
controller is down.
fault in the Root
Cause column is
present.
Red LED on LED Possible fault with
board is on. the Media Gateway
Warning is Processor (MGP) or
present. The Media Modules.
command show The media gateway
is beginning
faults indicates
automatic
that the fault in the
reinitialization.
Root Cause
column is present.
Red LED on LED LED board is not
board is on but no making good
alarms are raised. contact with the
backplane.
G700 Troubleshooting
™
1. Check the Avaya S8300/8700 Media Server. If it is down, bring it up.
2. If the S8300/S8700 is up, check Avaya™ G700 Media Gateway administration.
3. If the G700 is correctly administered, then reboot the G700.
4. If the problem persists, please contact Avaya or your Authorized Avaya Business Partner.
If the problem persists, please contact Avaya or your Authorized Avaya Business Partner.
1. Verify there are faults in the system. Use the Avaya™ G700 Media Gateway Processor (MGP) Command Line
Interface (CLI) command show faults to display any faults on the G700.
2. If no faults appear, then push the LED board in to make sure the backplane connector fully sits against the
backplane.
3. If the problem persists, escalate.
Resolution
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