Serverguide Error Symptoms - IBM eServer 200 xSeries User Reference Manual

ServerGuide error symptoms

Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Setup and Installation CD
System Updates and Applications CD
Symptom
Setup and • Ensure that the system is a supported server with a startable
Installation CD will (bootable) CD-ROM drive.
not start.
• If the startup (boot) sequence settings have been altered, ensure
that the CD-ROM drive is first in the startup sequence.
• If more than one CD-ROM drive is installed, ensure that only one
drive is set as the primary drive. Start the CD from the primary
drive.
ServeRAID • Ensure that there are no duplicate SCSI IDs or IRQ assignments.
program cannot
• Ensure that the hard disk drive is connected properly.
view all installed
drives - or - cannot
install NOS.
The Operating Make more space available on the hard disk.
System Installation
program
continuously loops.
ServerGuide will Ensure that the NOS CD you have is supported by the ServerGuide
not start your NOS program. See the Setup and Installation CD label for a list of supported
CD. NOS versions.
Cannot install NOS Ensure that the NOS is supported on your server. If the NOS is
- option is supported, either there is no logical drive defined (ServeRAID systems)
unavailable. or the ServerGuide System Partition is not present. Run the
ServerGuide setup and configuration program, and ensure that setup is
complete.
Symptom
Get "time out" or Be sure you have access to the Internet through FTP directly.
"Unknown host"
errors
Suggested action
Suggested action
Chapter 6. Solving problems
77