Serverguide Error Symptoms - IBM 8686 - Eserver xSeries 360 Hardware Maintenance Manual

Error Symptom
An IBM option that used to work does not
work now.
The server does not power on.
The server does not power off.
Service processor reports a general monitor
failure
Suspected software problem.
A USB device does not work.

ServerGuide error symptoms

Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
FRU/Action
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions
to test the option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
3. Any external SCSI option is turned on. You must turn on an external
SCSI option before turning on the server.
Verify that:
1. The power cables are properly connected to the server.
2. The electrical outlet functions properly.
3. The type of installed memory is correct.
4. If you just installed an option, remove it, and restart the server. If
the server now powers on, you might have installed more options
than the power supply supports.
5. The LEDs on the power supply are on.
6. Verify that processors are installed in the correct sequence. See
"Microprocessor installation" on page 86.
Verify that you are using an ACPI or non-ACPI operating system.:
If you are using a non-ACPI operating system:
1. Press Ctrl+Alt+Delete.
2. Turn off the system by pressing the power-control button.
Disconnect the server from all electrical sources, wait for 30 seconds,
reconnect the server to the electrical sources, and restart the server.
To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements to use the
software. For memory requirements, see the information that comes
with the software.
Note: If you have just installed an adapter or memory, you might
have a memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software program,
see the information that comes with the software for a description of the
messages and solutions to the problem.
If the problem remains, contact your place of purchase.
Verify that:
1. You are not trying to use a USB device during POST if you have a
standard (non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the
keyboard port, the USB is disabled and no USB device will work
during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
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Symptom-to-FRU index