IBM eServer xSeries 455 Faq
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IBM eServer xSeries 455 Faq

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  • Page 1 ERserver xSeries 455 FAQ Hints and Tips...
  • Page 3 ERserver xSeries 455 FAQ Hints and Tips...
  • Page 4 Note: Before using this information and the product it supports, be sure to read the general information in “Notices,” on page 35. Second Edition (April 2004) © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Trademarks ......36 Important notes ......36 © Copyright IBM Corp. 2004...
  • Page 6 xSeries 455 FAQ: Hints and Tips...

  • Page 7: Chapter 1. Introduction

    IBM Eserver xSeries 455 User’s Guide This document is in PDF on the IBM xSeries 455 Documentation CD. It contains general information about the server, including information about features, how to configure the server, and how to get help.

  • Page 8: Before You Begin

    Complete the following steps to check for updated documentation and technical updates: 1. Go to http://www.ibm.com/pc/support/. 2. In the Learn section, click Online publications. 3. On the ″Online publications″ page, in the Brand field, select Servers. 4. In the Family field, select xSeries 455.

  • Page 9: Major Components Of The Xseries 455

    Major components of the xSeries 455 The following illustration shows the major components in the xSeries 455 server. Note: The illustrations in this document might differ slightly from the hardware. DIMM access doors DIMM Microprocessor Power Microprocessor Fan 4 module baffle Fan 3 Fan 2...

  • Page 10: Features And Specifications Of The Xseries 455

    Features and specifications of the xSeries 455 The following table provides a summary of the server features and specifications. Microprocessor: Power supply: Heat output: ™ v Intel Itanium 2 1.3 MHz or higher, Two power supplies: 550 watts at Approximate heat output in British thermal depending on server model 100-127 V ac or 1050 watts at 200-240 V units (Btu) per hour...

  • Page 11: Chapter 2. Hints And Tips

    Ethernet device driver v Debug port and debug support EFI device drivers To download the latest Active PCI, Advanced System Management, and Ethernet device drivers for the xSeries 455 server, go to http://www.ibm.com/pc/support/. Drives DVD/CD-RW drive The xSeries 455 server supports up to two CD-ROM drives, or two DVD-ROM drives, or a combination.

  • Page 12: Error Messages And Indicators

    5. Type the following EFI command to view the list of drives that can be modified: list 6. Type the following EFI command to select a drive to partition: select x where x is the number of a drive listed in step 5. 7.
  • Page 13 Service processor logs system complex powered up and down messages during a system reset Description: During POST, the xSeries 455 System Abstraction Layer (SAL) code can reset the system if it detects a potential initialization problem. If this occurs, the service processor might identify the reset as a power-off and power-on event, and then log messages similar to the following messages might appear in the event log: 1 SERVPROC 03/21/03 18:38:53 System Complex Powered Up...

  • Page 14: Ethernet Controllers

    “Restoring the nonvolatile EFI variables” on page 28. v “Remote video graphics look incomplete in Linux” on page 31. Firmware updates IBM will periodically make firmware updates available for the xSeries 455 server. Firmware updates for the xSeries 455 server are available from http://www.ibm.com/pc/support/.
  • Page 15 4. Create a directory on the EFI-system-partition drive (d:) to store the firmware update files. 5. Go to the IBM support site at http://www.ibm.com/pc/support/; then, download the update package for the xSeries 455 server to the directory that you created in step 4.
  • Page 16 3. Type the following command to determine the SCSI bus, target, and lun parameters for the DVD/CD-RW drive in the server: # cdrecord -scanbus Data similar to the following example is displayed: scsibus0: 0,0,0 0) ’IBM-ESXS’ ’ST318305LC !#’ ’B244’ Disk 0,1,0 1) ’IBM-ESXS’ ’ST318305LC !#’ ’B244’ Disk 0,2,0...
  • Page 17 3. Disconnect the cables and power cords from the rear of the server. Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. See the documentation that comes with the server for details about handling these devices. 4.

  • Page 18: Keyboards

    Additional LEDs to help you isolate and identify a failing device are on the top of the server and on various boards and devices inside the server. See the IBM Eserver xSeries 455 Hardware Maintenance Manual and Troubleshooting Guide for more information.

  • Page 19: Memory

    DIMMs in the sequence to support memory mirroring. See the IBM Eserver xSeries 455 Option Installation Guide on the IBM xSeries Documentation CD for complete memory-installation instructions. POST reports incorrect amount of installed memory Description: POST reports less memory than the amount of memory installed in the server.
  • Page 20 socket locking mechanism. Use the hex wrench that comes with the microprocessor to lock and unlock the socket. As you rotate the hex wrench, observe the position of the locking flag. Also note the resistance of the locking mechanism when it is in the locked position. Forcing the locking mechanism beyond the locked position might damage the microprocessor socket.

  • Page 21: Operating Systems

    “Remote console numeric keypad behaves unpredictably” on page 29. Instructions for installing an operating system on the server are at http://www.ibm.com/pc/support/. Each set of instructions specifies everything you need to perform the installation. Operating systems and versions that are officially supported for the xSeries 455 server are listed on the ServerProven Web site at http://www.ibm.com/pc/us/compat/.
  • Page 22 3. Type the following command to determine the SCSI bus, target, and lun parameters for the DVD/CD-RW drive in the server: # cdrecord -scanbus Data similar to the following example is displayed: scsibus0: 0,0,0 0) ’IBM-ESXS’ ’ST318305LC !#’ ’B244’ Disk 0,1,0 1) ’IBM-ESXS’ ’ST318305LC !#’ ’B244’ Disk 0,2,0...
  • Page 23 – SCSI ID on the SCSI bus – Partition on the hard disk drive v The PCI buses number devices in the following order: 1. Node 1 internal devices 2. Node 1 PCI slots 3. Node 1 RXE-100 PCI slots, if configured 4.
  • Page 24 Using the Unitedlinux hwinfo and hwscan utilities Description: The hwinfo and hwscan utilities provided in Unitedlinux distributions are used to detect the system configuration and to maintain the SuSE hardware configuration database. Excessive use of these utilities can cause software failures (such as process hangs or system crashes) that might result in data damage.

  • Page 25: Pci Hot-Plug Expansion Slots

    Problem description 829482 The memory page color is incorrectly initialized. Installation required 828402 The backup (NTBackup.exe) utility stops during the backup Installation recommended procedure. Windows logs event 8017. PCI hot-plug expansion slots Related topics: “PCI hot-plug features with the Linux operating system” on page 20. The xSeries 455 server has six hot-plug expansion slots on the PCI-X board.

  • Page 26: Pci Hot-Plug Features With The Linux Operating System

    v See the following table for the xSeries 455 PCI slot numbering assignments. RXE-100 RXE-100 RXE-100 RXE-100 Configuration Node 1 Side A Node 2 Side B Node 3 Side A Node 4 Side B One Node One Node 7-12 RXE-100 Side A One Node 7-12 13-18...
  • Page 27 g. Exit from yast2. 2. Complete the following steps to build the hot-plug device driver (acpiphp): Note: To build the acpiphp device driver, you can copy the contents of the kernel-source directory (/usr/src/linux--2.4.19.SuSE) to a local subdirectory, or you can build the device driver directly from the kernel source directory.
  • Page 28 Installing a hot-plug PCI adapter See the information that comes with the xSeries 455 server and the following instructions to install a hot-plug PCI adapter in an empty slot. Note: You must log in as root to issue hot-plug commands. 1.
  • Page 29 Attention: When you install an adapter, make sure that the adapter is correctly seated in the connector. Improperly seated adapters might cause damage to the PCI-X board or to the adapter. d. Connect the cables for the adapter, if required. e.
  • Page 30 6. Make sure that the green power LED beside each populated slot is lit. Adapter retention Adapter guide latch PCI-X divider Attention Power 7. Type the following command to verify that the power file contains a value of 1, which indicates that the PCI slot power is turned on: # cat power 8.
  • Page 31 Replacing a hot-plug PCI adapter See the information that comes with the xSeries 455 server and the following instructions to replace an existing hot-plug PCI adapter. Note: You must log in as a root user to issue hot-plug commands. 1. Type the following command and examine the output to verify that the pci_hotplug and acpiphp drivers are loaded: # lsmod 2.
  • Page 32 # cat power 8. Type the following command to turn off the PCI slot power: # echo 0 > power 9. Type the following command to verify that the power file contains a value of 0, which indicates that the PCI slot power is turned off: # cat power 10.

  • Page 33: Power Supplies

    # pcihpview 2. Highlight the slot description for the adapter you plan to replace. 3. Right-click in the interface to open the menu; then, select Power Off. 4. Make sure that the amber attention LED beside the slot that was turned off is lit and the green power LED is off.
  • Page 34 Operating system watchdog timer feature causes inadvertent system restarts Description: The operating system watchdog timer feature specifies the number of minutes between checks of the operating system by the Remote Supervisor Adapter. If the operating system fails to respond, the Remote Supervisor Adapter generates an OS timeout alert and restarts the server.
  • Page 35 2. Start the server. 3. Select EFI Shell from the EFI Firmware Boot Manager. 4. Change to the file system that contains the backup copy of the EFI variables. 5. Type dir or Is to verify that the backup file exists. 6.

  • Page 36: Resource Cd

    ServeRAID adapter, you can optionally connect this cable to the adapter and to the SCSI backplane. See the IBM Eserver xSeries 455 Option Installation Guide on the IBM xSeries Documentation CD and the ServeRAID documentation for complete ServeRAID adapter installation instructions.

  • Page 37: Support Telephone Numbers

    Support telephone numbers View support telephone numbers at http://www.ibm.com/planetwide/. Troubleshooting Related topics: v “Error messages and indicators” on page 6. v “Messages appear after a service processor flash update” on page 6. v “Service processor logs system complex powered up and down messages during a system reset”...
  • Page 38 (SLES8) for the Itanium Processor Family (powered by Unitedlinux 1.0) or Red Hat Advanced Server 2.1 for IPF, you can use the ethtool command to enable the Wake on LAN function. Complete the following steps: 1. Type the following command to determine whether the Wake on LAN function is enabled for a specific Ethernet interface: # ethtool ethx where x is the Ethernet interface number.

  • Page 39: Chapter 3. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 40: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

  • Page 41: Appendix. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 42: Trademarks

    Predictive Failure Analysis Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
  • Page 43 IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
  • Page 44 xSeries 455 FAQ: Hints and Tips...
  • Page 46 Part Number: 88P9232 Printed in USA (1P) P/N: 88P9232...

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