Appendices; Appendix A - Troubleshooting; Common Mechanical Installation Problems And Corrective Actions - Net2Phone MAX 4 User Manual

Appendices

Appendix A - Troubleshooting

A.1 Common mechanical installation problems and corrective actions
If there appears to be a malfunction, first check all cables and connections. If these appear to be in
order, see the following table for specific troubles and solutions.
Symptom
Power LED and fan are off
Power LED on; fan off
Power LED off; fan on
No initialization response
from N2P MAX 4
Unit shuts off after
operating for some time
Console screen display
freezes
Possible Cause
Power source switched off
Faulty power cable
Faulty power source
Faulty internal power supply Contact Net2Phone Technical
Faulty N2P MAX 4
Faulty N2P MAX 4
Faulty console terminal
Faulty cabling to terminal
Faulty N2P MAX 4
Overheating
Faulty N2P MAX 4
Console fault
Software error
Faulty N2P MAX 4
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Corrective Action
Switch power source ON
Check/replace power cable
Check/correct input power
Service Center or your Net2Phone
reseller
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Check/replace terminal
Check/replace cable
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Check ventilation
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Reset/replace console
Repeat power-up procedure
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller