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Net2Phone MAX 4 User Manual

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TM
MAX 4
VoIP Gateway.

User Guide

Version 0.90

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Summary of Contents for Net2Phone MAX 4

  • Page 1: User Guide

    MAX 4 VoIP Gateway. User Guide Version 0.90...
  • Page 2 Net2Phone or its suppliers have been advised of the possibility of such damages. Net2Phone MAX 4, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.
  • Page 3 Copyright © 2001, Net2Phone, Inc. All rights reserved The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone, is strictly forbidden. Printed in Korea...

  • Page 4: Table Of Contents

    Connecting Your Net2Phone MAX 4 to the LAN ...................6 Connecting the MAX 4 to a DHCP LAN ....................... 6 2.1.1 Obtaining the Net2Phone MAX 4™ s DHCP IP Address via a Telephone Keypad ........6 2.1.2 Connecting to the MAX 4 through a Serial Cable.................. 7 Connecting to a LAN with Static IP Addresses .....................

  • Page 5: Overview

    The MAX 4 is a desktop device that connects directly into the existing LAN through an RJ-45 port. It supports up to four analog telephones, each connected to the unit through an individual FXS port (analog telephone port), and is intended for use by mid to large-sized groups.
  • Page 6 This guide is organized as follows: Ÿ Section 1: Overview Ÿ Section 2: Connecting Your Net2Phone MAX 4 to the LAN Ÿ Section 3: Logging in to the MAX Web Manager. Ÿ Section 4: Using the MAX Web Manager. Ÿ...

  • Page 7: Hardware Setup

    Additional Requirements To configure and manage the unit, you will need: Ÿ An IP address, netmask, and gateway address for the MAX 4 (if your LAN uses static addresses). Ÿ A Net2Phone account number and PIN (available from your reseller).
  • Page 8 3. Log in to the MAX 4 Web Manager. 4. Finish configuring your FXS ports via the Web Manager. 5. Test your installation by making an Internet telephone call. Page 4...

  • Page 9: Installing The Max 4 Unit

    2. Connect the RJ-45 LAN port to a hub or switch. 3. If your installation includes a PBX, connect it as illustrated in Figure 1. 4. Plug the Net2Phone MAX 4 into your power outlet and turn the unit on. Page 5...

  • Page 10: Connecting Your Net2Phone Max 4 To The Lan

    LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the MAX Web Manager, MAX 4’ s Web- based configuration system.

  • Page 11: Connecting To The Max 4 Through A Serial Cable

    19200 Parity None Character size Stop Bit Flow Control None 4. Turn on power to the Net2Phone MAX 4 then press the Enter Key on your PC. The boot messages are displayed, followed by the command prompt MAX:>. Page 7...
  • Page 12 If your LAN uses static addresses, refer to Section 2.3 in this Guide, Entering Static IP Addresses via HyperTerminal. 1. Make a serial connection from your computer to the MAX 4 (refer to Section 2.1.1, above.) 2. After logging in to the MAX 4, type “ /config/ip” at the command prompt. The active directory changes to “...

  • Page 13: Connecting To A Lan With Static Ip Addresses

    Entering static IP address parameters from a telephone keypad If your LAN uses static IP addresses, the most practical way to set up the MAX 4 is to enter an IP address and a net mask address from a telephone keypad. You can then finish setting up the unit while browsing the MAX Web Manager.
  • Page 14 The new net mask address is now in effect. If you are using static IP addresses, you are now ready to finish setting up the Net2Phone MAX 4 using the MAX Web Manager. Proceed to Section 3, Logging in to the MAX Web Manager.

  • Page 15: Entering Static Ip Addresses Via Hyperterminal

    Entering Static IP Addresses via HyperTerminal Although many of the Net2Phone MAX 4’ s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters.
  • Page 16 2.2.2.2 Entering an IP Address In step 3 of Section 2.1.2.2, the menu illustrated in Figure 3 appears: Figure 3 To connect to the MAX Web Manager, you will need to enter at least an IP address and netmask. To enter the MAX’ s IP parameters from this menu: 1.
  • Page 17 4. When you finish making changes, reset the Net2Phone MAX 4 to activate the changes. You may either: Type /system/reset at the command line, or Power -off the unit, wait 10 seconds, and turn it on again. Page 13...
  • Page 18 The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Net2Phone MAX 4 using the MAX Web Manager. Proceed to Section 3, Logging In to the MAX Web Manager.

  • Page 19: Logging In To The Max Web Manager

    Ÿ If you want to query the unit through a serial cable, see section 2.1.2, Connecting to the MAX 4 through a Serial Cable. Once you know the Net2Phone MAX 4’ s IP address, you are ready to log in to the unit through a Web browser as follows: 1.
  • Page 20 2. When the Introduction page is displayed, click the “ enter - Open the door” area. The Network Password dialog box appears. Figure 7 3. Enter your user name and password. NOTE: The default user name is root and the default password is n2p. Page 16...
  • Page 21 You are now logged in. The MAX Web Manager Site Map page is displayed. Figure 8 Page 17...

  • Page 22: Using The Max Web Manager

    The Interface Type, Physical and Logical Port Numbers, and their Local Addresses are listed. The Interface Type column does not pertain to the MAX 4, since its ports are all FXS type ports. The Local Address serves only as the source text for identification in the System Log Messages (see Section 4.7, Current System Log Messages).

  • Page 23: Network And Voice Configuration

    Any of the parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes. The IP Configuration table displays all the Net2Phone MAX 4’ s IP related parameters. Page 19...
  • Page 24 The default values in this table should not normally be changed. After the desired changes are entered, click the Save button to save the new settings. Reminder: Configuration changes you make in the MAX 4 are not applied until you reset the unit. To do this, you may either: Ÿ...

  • Page 25: Account Configuration

    Click the Account Config link to access the Account Information page, illustrated below. Figure 11 The Account Information table displays the Channel or index number, Net2Phone account number and PIN, and a Login option. In the table, each Channel represents a FXS port.

  • Page 26: Routing Table Configuration

    Multiple Account Management For multiple account management, proceed as follows: 1. For each port that has a telephone attached, enter the account number and PIN you intend to use with that telephone. 2. Make sure that Use account for all ports is NOT checked. 3.
  • Page 27 The postfix number (POST) Ÿ Validity of the table entry To add a new entry: 1. Select FXS for the interface type. (All the ports on the MAX 4 are FXS type ports.) Interfaces type Description Interface for analog telephone...
  • Page 28 NOTE: The two VoIP entries A can not be deleted, as they are necessary for correct operation of the Net2Phone MAX 4 system. After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as in Section 4.8, below, to activate the new settings.

  • Page 29: System Information And Commands

    The System Information page displays the System Name Change, User Name, and Change Password dialog boxes, and the MAX 4’ s Current System Version. The system manager has the options of changing the system name and the current user’ s password.

  • Page 30: Load Default Config

    Click the Load Default Config link to access the Click to load factory settings page, illustrated below. Figure 14 Click the Load button to restore the Net2Phone MAX 4’ s default factory configuration. (Refer to the Net2Phone MAX 4 Command Reference Guide for system default settings.) Caution: This command causes all your configuration settings and parameter values to be deleted.

  • Page 31: Show Log Messages

    4.7 Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below. Figure 15 Page 27...

  • Page 32: Restart System

    4.8 Restart System Click the Restart System link to access the Restart System page, illustrated below. Figure 16 To restart the system, click the Restart button. Page 28...

  • Page 33: System Software Upgrade

    Mac computers cannot be used for this procedure. The software upgrade procedure for Net2Phone MAX 4 is divided into stages: 1. Download the files needed for upgrade from Net2Phone’ s FTP server to a client PC on the Net2Phone MAX 4’ s LAN.

  • Page 34: Configuring Voice Messages

    Net2Phone MAX 4. 5. Configuring Voice Messages The Net2Phone MAX 4 employs a set of default messages for the prompts and responses you hear when you configure the MAX through a telephone keypad. If you wish, you can record custom voice message files (vocfile) to replace the default ones. This section will explain that procedure.
  • Page 35 3847 ” Seven” message 3848 ” Eight” message 3849 ” Nine” message 3850 ” Dot” message 3851 ” Your address is” message Page 31...

  • Page 36: Recording A Custom Voice Message File

    5.2 Recording a Custom Voice Message File 1. Connect an analog telephone to the MAX’ s port #1. 2. Establish a serial connection from your PC to the MAX 4. (Refer to Connecting to the MAX 4 through a Serial Cable, Section 2.1.2.) 3.

  • Page 37: Voice Message File Download Procedure (For Win95/98/Nt)

    4. Go to the PC directory to which you want to download the vocfile. 5. Establish an FTP connection with the MAX 4 as follows: from the DOS prompt, type ftp, a space, and the IP Address of the unit followed by the Enter key. For example: ftp 192.168.172.19 (Use your MAX 4’...

  • Page 38: Voice Message File Upload Procedure (For Win95/98/Nt)

    2. At the prompt, type put vocfile followed by the Enter key. The new vocfile is not activated until you reboot the MAX 4 system. 3. To save the file and reboot the MAX 4, proceed as in steps 8 - 9in Section 5.2, above. Page 34...

  • Page 39: Appendices

    Switch power source ON Faulty power cable Check/replace power cable Faulty power source Check/correct input power Faulty internal power supply Contact Net2Phone Technical Service Center or your Net2Phone reseller Power LED on; fan off Faulty N2P MAX 4 Contact Net2Phone Technical...

  • Page 40: Common Network Connection Problems

    A.2 Common network connection problems When I attempt to connect to my Net2Phone MAX 4 through a serial cable connection, I do not see any text, or the text that appears is distorted. Ÿ Make sure the connection settings are as follows:...
  • Page 41 When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the “ OK” button, the Password page reappears. Ÿ Make sure both the user name and password are correct (Note that the user name and password are case sensitive.) Page 37...

  • Page 42: Common Configuration Problems

    Make sure the DNS server IP parameter values (section 4.2) are correct so that the doorman can be reached. When I attempt to call in to my Net2Phone MAX 4 from another unit via *72, I get a busy signal. Ÿ...

  • Page 43: Appendix B - Technical Support

    If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this User Manual. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Net2Phone MAX 4. There are no user-serviceable parts inside the unit.

  • Page 44: Appendix C - System Specifications

    One alarm indicator for system malfunction LED indicators One active status indicator for each analog voice port One LAN link indicator One LAN data receive indicator VoIP protocol Net2Phone propriety protocol G.711 Voice Processing Capabilities G.723.1 {compression/decompression} Echo Cancellation (G.168)
  • Page 45 Meaning Meaning Meaning Power Operational Alarm LINK Link active Receive data FXS port 1 status FXS port 2 status FXS port 3 status FXS port 4 status Page 41...

  • Page 46: Appendix D - Approvals And Listings

    Appendix D - Approvals and Listings FCC Declaration of Conformity Ÿ Product name: Net2Phone MAX 4 Ÿ FCC Rules: Tested to comply with FCC part 15, Class A Ÿ Operating environment: Office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 47 Do not attempt to disassemble the Net2Phone MAX 4. There are no user-serviceable parts inside the unit. Party responsible for product compliance Net2Phone, Inc. 520 Broad Street Newark, NJ 07102 Page 43...

  • Page 48: Index

    Index Account Configuration page ........ 16 Network Password ..........11 Account Information ..........16 NUMBER .............. 18 Account Information table........16 password ..........5, 11, 26, 28 Address Table Configuration table...... 13 Password ............19, 23 broadband .............. 1 phone number ............18 browser ..............

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