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Net2Phone Max IP10 User Manual

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  • Page 2 Net2Phone or its suppliers have been advised of the possibility of such damages. Max IP10, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries.

  • Page 3: Table Of Contents

    Connecting the Max IP10 to a LAN ........... 12 Connecting the Max IP10 to a DHCP LAN......12 Connecting the Max IP10 to a LAN with a Static IP Address ..13 Connecting the Max IP10 to an ADSL modem with PPPoE ..15 Logging into the Max Web Manager .......
  • Page 4 Appendix B – Technical Support ..........39 Appendix C – Call Routing Table Configuration ......40 Parameters ..............40 Appendix D – Using the Max IP10 Keypad to Enter Text ..... 42 Max IP10 Keypad Map ............43 Index ................44...

  • Page 5: Welcome

    Overview Congratulations on your purchase of the Max IP10! The Max IP10 is a VoIP (Voice over Internet Protocol) device that allows you to make outgoing calls over the Internet using an Ethernet LAN connection. It uses the LAN’s broadband connection to send calls over the Internet via Net2Phone’s service platform.

  • Page 6: New Features

    Routing Table Configuration Page – This page has been added to the MAX IP10 Web Manager. The Current Routing table allows you to set up routing between two or more telephone extensions connected to a single Max’s FXS ports. It can store up to 300 entries.

  • Page 7: User Interfaces

    KNOWN ISSUE Deleting Routing Table Entries – On the Routing Table page of the Max IP10 Web Manager, if you click the Delete button without first specifying an Index number, Index item 0 will be deleted. This behavior will be corrected in the next release.

  • Page 8: Additional Requirements

    A router with NAT (Network Address Translation) The HyperTerminal PC application (included in all Microsoft operating systems), or an equivalent terminal-emulator application. NOTE: On a Max IP10, LAN settings must be configured using phone’s keypad. About This Guide This User’s Guide is intended to help you set up and use the full features of the Max IP10.

  • Page 9: Max Ip10 Buttons And Keys

    Max IP10, Version 1.2.70 User’s Guide Max IP10 Buttons and Keys The following table outlines each button and/or key on the Max IP10 device and its function. Fixed Buttons Button Function MENU Press the [MENU] button to enter configuration settings and to choose the parameter field to modify.

  • Page 10: Max Ip10 Lcd And Connectors

    Max IP10, Version 1.2.70 User’s Guide Max IP10 LCD and Connectors The following table describes the LCD and each connector located in the back of the device. Items Function Displays menus and status of IP Phone on a 2-line by 16-character screen.

  • Page 11: Planning Your Installation

    (e.g., if lights flicker often or there is machinery with large motors nearby), have a qualified person test the power. Install a power conditioner, if necessary. The AC/DC adaptor of Max IP10 operates with 110 volts AC power supply. IMPORTANT: Read the installation instructions before you connect the system to its power source.

  • Page 12: Distance Limitations For Interface Cables

    Max IP10, Version 1.2.70 User’s Guide Distance Limitations for Interface Cables When planning your installation, consider distance limitations and potential electromagnetic interference (EMI) as defined by the Electronic Industries Association (EIA). The distance limitation specifications for Ethernet and analog telephone interfaces are: Ethernet Maximum Distance –...

  • Page 13: Getting Started

    User’s Guide Getting Started To begin using your Max IP10, you must first set up and configure the device. This section explains how to set up your Max IP10 using the following steps: 1. Install the Max IP10 unit in its location and connect the cabling.
  • Page 14 Slide the cord into the power cord stopper hook to keep it from being disconnected. The Max IP10 LCD will boot up in about 15 seconds. 5. Plug the handset into the jack on the side of the Max IP10. Bottom View Rear View...
  • Page 15 Max FLASH IP10’s analog phone line port to REDIAL the PBX’s or KTS’s SLT (analog phone) port or a VOLUME regular analog phone port from MUTE SPEAKER the telephone company. Figure 2 – Max IP10 Connections Page 11...

  • Page 16: Connecting The Max Ip10 To A Lan

    IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max IP10’s Web-based configuration system. If your LAN is using DHCP, the first step is to obtain the Max IP10’s current IP address from the device. To obtain the Max IP10’s IP address: Press the [INFO] button until the title “IP Address”...

  • Page 17: Connecting The Max Ip10 To A Lan With A Static Ip Address

    User’s Guide Connecting the Max IP10 to a LAN with a Static IP Address This section explains how to connect your Web browser to the Max IP10 if your LAN uses static IP addresses. The process will entail the following steps: 1.
  • Page 18 Subnet Mask xxx.xxx.xxx.x Figure 5 — Entering Subnet mask Address 2. On the Max IP10’s keypad, press the number keys (0 to 9) to enter the Subnet mask digits. You can enter a dot (.) by pressing the [0] key twice.

  • Page 19: Connecting The Max Ip10 To An Adsl Modem With Pppoe

    Figure 6 — Entering Default Gateway Address 2. On the Max IP10’s keypad, press the number keys (0 to 9) to enter the default gateway IP address digits. You can enter a dot (.) by pressing the [0] key twice.
  • Page 20 Figure 8 — Configuring the Network Mode 2. Write down the address and keep it for future reference. The Max IP10 is now connected and able to make and receive phone calls. To view your settings and further configure the Max IP10 using the Max Web Manager, proceed to the next section, Logging Into the Max Web Manager.

  • Page 21: Logging Into The Max Web Manager

    IP address. Refer to the procedures in the previous section to obtain its IP address via a telephone keypad. Once you know the Max IP10’s IP address, you are ready to log into the unit through a Web browser like Internet Explorer or Netscape Navigator.
  • Page 22 You are now logged in. You can select each function by clicking the links at the left-hand side of the screen or on the Site Map page , which is the default screen once you log in. Figure 11 — Max IP10 Site Map Page Page 18...

  • Page 23: Configuring The Max Ip10 Using The Max Web Manager

    Each configuration page can be accessed by clicking its link on the Site Map or by clicking the link on the left-hand side of the page. For example, click the Net2Phone Configuration link on the Site Map to show or change account or port information.
  • Page 24 Packet Mode – Select from the following options: AUTO, N2P, or RTP. The AUTO option supports both Net2Phone (N2P) protocol and RTP. UDP Address Resolution Mode – Select either Indirect mode (default value) or Direct mode. Change this mode to Direct if the call is one-way voice when using the Max PVN.

  • Page 25: Lan Configuration Page

    Network Selection – Select from the following options: Static, DHCP, or PPPoE. IP Address – Enter the Max IP10’s IP address. (Only editable when the Network Selection field is set to Static.) Subnet Mask – Enter the Max IP10’s subnet mask. (Only editable when the Network Selection field is set to Static.)
  • Page 26 NOTE: When you add or change a value in any of the fields, you must click the Change button to save the setting. TIP: Configuration changes you make in the Max IP10 are not applied until you reset the unit. To do this, you may either: go to the Restart System page (Section 4.7.3, below)

  • Page 27: Routing Table Configuration Page

    Max IP10, Version 1.2.70 User’s Guide Routing Table Configuration Page Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 14 — Routing Table Configuration Page The Routing Table is used to set up routing between two or more telephone extensions connected to your IP10.

  • Page 28: Adding An Entry To The Current Routing Table

    3 digits. Example 2: “011~” signifies any number that begins with 011, followed by any number of digits. The Max IP10 only uses the pound character (#) NOTE: as an end-digit indicator, so it is not needed in the call routing table.

  • Page 29: Deleting An Entry From The Current Routing Table

    Max IP10, Version 1.2.70 User’s Guide For example: If you wanted to set up an entry in the Current Routing Table to remove the first three digits from all numbers beginning with 011 and replace them with 00, here is how you would configure it: 1.

  • Page 30: Cdr Configuration Page

    Max IP10, Version 1.2.70 User’s Guide CDR Configuration Page The CDR Configuration page, which accommodates information for two servers, allows you to enable or disable CDR selection and collects your IP address, port number, and login information. The CDR Configuration page is functional with the MAX ABS software version 2.0, eliminating the need for...

  • Page 31: System Information Page

    Version – Displays the firmware version. Serial Number – Displays the serial number of the Max IP10 device. Menu Access Code – Enter the access code for the Max IP10 menu. PSTN Number – Enter the assigned analog number. Page 27...

  • Page 32: Speed/Memory Dial Information Page

    Memory Dial Book The Memory Dial Book has 9 memory slots. You can assign a telephone number to each memory slot, which represents each digit on the Max IP10 keypad. These telephone numbers can be dialed quickly without entering the entire number each time you want to place a call.

  • Page 33: Speed Dial Book

    2. Press the digit (0 to 9) associated with the memory slot number where the desired destination telephone number is stored. The Max IP10 will dial the number stored in the corresponding memory slot. Speed Dial Book The Speed Dial Book has 8 memory slots. Much like the Memory Dial Book, you can assign a telephone number to each memory slot, which represents one of the eight buttons just beneath the LCD on the Max IP10.

  • Page 34: Firewall Information Page

    The Max IP10 will dial the number stored in the corresponding memory slot. Firewall Information Page When you use the Max IP10 to call another Max (a Max-to-Max call), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before any Max-to-Max calls can be placed.

  • Page 35: Load Default Configuration Page

    Load Default Configuration Page This page allows you to apply the default values to the Max IP10 Web Manager, thereby removing all of the settings you adjusted in configuring the Max IP10.

  • Page 36: Restart System Page

    Figure 20 — Default Settings Confirmation Page Restart System Page You may need to restart the system to apply configuration changes made in the Net2Phone Configuration, LAN Configuration, or CDR Configuration pages. Figure 21 — Restart System Page Page 32...

  • Page 37: Download Latest Firmware Page

    The system restarts and applies any configuration changes you made prior to restarting. Download Latest Firmware Page This page allows you to upgrade to the most recent version of the Max IP10 firmware. Figure 22 — Software Upgrade Page The software upgrade procedure for the Max IP10 is divided into stages: 1.
  • Page 38 Follow the instructions to contact the upgrade FTP server and to check for and download any available software updates to your PC. You will then be directed on how to upload the new software version to the Max IP10. Page 34...

  • Page 39: Placing And Receiving Telephone Calls

    For example, if the account number assigned to the remote Max’s port is 4445556666, you would dial *724445556666#. Receiving Calls To receive a call on the Max IP10, just pick up the handset when the device rings and speak as usual. Page 35...

  • Page 40: Appendix

    Make sure the RJ-45 LAN cable is connected securely to your Max IP10 and LAN, hub, or router. Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my Max IP10 cannot obtain correct network settings. Make sure your network supports DHCP.

  • Page 41: Common Configuration Problems

    Make sure that the DNS server IP parameter values are correct so that the doorman can be reached. When I attempt to call into my Max IP10 from another unit via *72, I get a busy signal. Make sure the account number you are calling from is valid and has a correct PIN.
  • Page 42 Max IP10, Version 1.2.70 User’s Guide -- Appendix The Max IP10 sometimes drops the call while I’m dialing the destination phone number. Why? When you are dialing the destination phone number, the Max IP10 allows you up to five (5) seconds to enter the next digit. If you don’t enter the next digit within five seconds, the call will be dropped.

  • Page 43: Appendix B - Technical Support

    If you are experiencing a technical problem, please refer to the previous section, Appendix A, Troubleshooting. If the problem remains unresolved, please contact your reseller for assistance. IMPORTANT: Do not attempt to disassemble the Max IP10. There are no user-serviceable parts inside the unit. Page 39...

  • Page 44: Appendix C - Call Routing Table Configuration

    The table is also useful when the operator wants to avoid long and complex phone numbers. The Max IP10 only comes with one interface: net (VoIP). This appendix is intended to illustrate how a routing table functions in a more complex VoIP system.
  • Page 45 3 (Number = 3~) should insert the *72 prefix (Pre = 72) without truncating any numbers (TRNC = 0). If someone dials the number 3456, the Max IP10 inserts a prefix of *72 (the prefix for making device-to-device calls) before dialing the 3456 number.

  • Page 46: Appendix D - Using The Max Ip10 Keypad To Enter Text

    For example: To enter the @ sign, press the 1 key twice. To enter G, press the 4 key five times. NOTE: The characters that you enter display on the Max IP10 LCD screen. Remember to keep looking at the LCD as you enter text.

  • Page 47: Max Ip10 Keypad Map

    Max IP10, Version 1.2.70 User’s Guide -- Appendix Max IP10 Keypad Map Use the following chart to help you determine which key to press and how many times to get a particular character or letter. Examples: To enter the @ sign, press the 1 key twice.

  • Page 48: Index

    40 Keys Connectors, 6 Max IP10, 4 Default Gateway LAN, 1, 12, 24, 36 LAN Configuration page, 23 Connecting the Max IP10, 12 Static IP, 15 DHCP, 12 Delete Entry, 27 PPPoE, 15 DHCP, 12, 13, 24 Static IP, 13...
  • Page 49 Primary IP Net2Phone Configuration page, 21 Primary Port Net2Phone Configuration page, 21 N2P button, 4 proxy server caching, 3 Net2Phone Configuration page, 2, 20, 33 PSTN, 1 Subnet mask address PSTN button, 4 Static IP, 14 PSTN Number network connection problems, 39...
  • Page 50 Max IP10, Version 1.2.70 User’s Guide -- Index Static IP address, 23 UDP Address Resolution Mode, 2 Subnet Mask Net2Phone Configuration page, 21 LAN Configuration page, 23 UDP Start Port System Information page, 2, 29 Net2Phone Configuration page, 21 System Name...

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