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A.3 Common configuration problems
In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field
because it does not apply to me, but now the Max Web Manager will not let me save the settings.
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The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter
0.0.0.0 in those fields.
In the Max Web Manager' s Account Configuration page, I accidentally checked the " Use account for all
Fields" check -box and saved the changes. Now the different accounts I had in each port are no longer
present. How can I put them back?
Ÿ
You must make sure the " Use account for all fields" checkbox is unchecked, and input the
accounts again manually.
When I dial the extension that I routed to port 1, it rings port 2, and when I dial the extension I routed to
port 2, it rings port 3, etc...
Ÿ
In the Routing Table Configuration page, make sure you routed each extension to the Logical
Port Number, not the labeled port number. (e.g. to route to " Port 1," route to Logical Port " 0" ) To
find the Logical Port Number for each port, refer to the Address Table Configuration on the Port
Config Page of the Max Web Manager.
A.4 Problems using the MAX 4
When I attempt to make a call, I hear a fast busy signal.
Ÿ
Click the Show Log Messages link to access the Current System Log Messages page (section
4.7). Then check to see if 00 REL DM_NOT_SPECIFIED is displayed. This would indicate that
the doorman servers can not be found Make sure the DNS server IP parameter values (section
4.2) are correct so that the doorman can be reached.
When I attempt to call in to my Net2Phone MAX 4 from another unit via *72, I get a busy signal.
Ÿ
Make sure the account you are calling from is correct and has a correct PIN.
Ÿ
Make sure the account you are calling from has sufficient funds.
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Make sure you entered the correct number to be dialed.
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Make sure you entered " *72" before the number.
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If the account dialed is entered into more that one port, make sure that of the ports containing
that account number, only the port you dialed is set to Login.
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