Toshiba e-Studio 901 Operator's Manual page 62

Troubleshooting When Using the Scanner Function
Message
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
("XXX" and "YYY" indi-
cate scanner names.)
4
Error has oc-
curred in the
scanner driver.
Communication er-
ror has occurred
on the network.
Scanner is in use
for other func-
tion. Please
wait.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
No User Code is
registered. Con-
sult your system
administrator.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
56
Cause
• The main power
switch of the previ-
ously used scanner is
not set to "On".
• The machine is not
connected to the net-
work correctly.
An error has occurred in
the driver.
A communication error
has occurred on the net-
work.
A function of the machine
other than the scanner
function is being used
such as the copier func-
tion.
Memory is insufficient.
Access is restricted with
user codes.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
Solution
• Check whether the main power
switch of the scanner used for the
previous scan is turned off.
• Check the previously used scanner is
connected to the network correctly.
• Cancel the Personal Firewall of the
client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Network Settings", General Set-
tings Guide and "Using telnet",
Network Guide.
• Select the scanner used for the pre-
vious scan.
• Check whether the network cable is
connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
Check whether the client computer can
use the TCP/IP protocol.
Wait for a while and reconnect.
• Close all the unnecessary applica-
tions running on the client computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
Contact the administrator of the machine.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the ad-
ministrator.