Toshiba e-Studio 901 Operator's Manual page 50

Troubleshooting When Using the Printer Function
Problem
Duplex printing is
malfunctioning.
When using Win-
dows 95 / 98 / Me /
2000 / XP, Windows
3
Server 2003, or Win-
dows NT 4.0, com-
bined printing or
booklet printing does
not come out as ex-
pected.
A print instruction
was issued from the
computer, but print-
ing did not start.
PDF files do not print
out/cannot perform
[PDF Direct Print].
PDF files do not print
out/cannot perform
[PDF Direct Print].
PDF files do not print
out/cannot perform
[PDF Direct Print].
[PDF Direct Print] pro-
duces strange or mal-
formed characters.
If the problem cannot be solved, contact your service representative.
44
Cause
Duplex printing can-
not be done with a
tray for which [1 Sided
Copy] has been speci-
fied as Paper Type on
the System Settings
menu.
The correct applica-
tion or printer driver
settings are not made.
User Authentication
may have been set.
PDF files are pass-
word-protected.
PDF files cannot be
printed if they are
print-disabled via
PDF File Security.
High compression
PDF files created us-
ing the machine's
scanner function can-
not print directly.
Fonts were not em-
bedded.
Solution
Change the Paper Type setting for the tray to
[2 Sided Copy] on the System Settings menu.
See "System Settings", General Settings
Guide.
Make sure the application's paper size and ori-
entation settings match those of the printer
driver. If a different paper size and orientation
are set, select the same size and orientation.
Contact the administrators.
To print password-protected PDF files, enter
the password in the [PDF Menu] or on Web Im-
age Monitor.
• For details about [PDF Menu], see "PDF
Menu", General Settings Guide.
• For details about Web Image Monitor, see
the Web Image Monitor Help.
Change the PDF File Security setting.
Open the application used to create the PDF,
and then print the file using the application's
driver.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
Embed fonts in the PDF file you want to print
and then print.