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Troubleshooting
Number
of
Flashes
The SIM card is missing. The SIM card holder can be found on the module. Verify that the SIM card holder
2
is closed securely and that there is a SIM card in the holder.
The module is trying to register on the HSPA/CDMA network. If it persists for more than a few minutes,
the module is having problems registering with the HSPA/CDMA network. Check L4 for signal level. If
signal level is lower than 2 "bars", change the panel's location or use a remote antenna option. If the signal
3
is good, the module may be roaming on a HSPA/CDMA network that does not partner with our
HSPA/CDMA providers, or the SIM card was not activated yet because the Alarm.com account was not
created correctly.
The module is registered on the HSPA/CDMA network but cannot connect with Alarm.com. Power down
the module, wait one minute, restore power and perform a communications test. Verify signal strength
4
and try a different location for the module/antenna. If the problem persists, contact Alarm.com Technical
Support.
Radio portion of the module is not working correctly. If this persists for more than a few minutes the
5
module may need to be replaced. This error is extremely rare so verify that the module is flashing 5 times.
This is an error only if it persists for more than a minute. Otherwise, it is just an indication that the module
6
is fixing an unusual condition regarding communication with the HSPA/CDMA network.
7
The module is not compatible with this panel type. Please insert a compatible module.
If it persists, the account may have been set up incorrectly. Contact Alarm.com Technical Support. You
8
will be asked to check the serial number of the module.
LED L2 (Yellow)
L2 flashes with every communication between the module and the panel. Normal pattern calls for a series of
quick flashes every two seconds in Idle mode or four seconds in PowerSave mode. It also occasionally flashes
in patterns to indicate Z-Wave status. Refer to the following table for a description of the various possibilities.
LED 2
Device Status or Error
Add Mode (lasts 120 seconds or
4-blinks
until a device is added)
Delete Mode (lasts 120 seconds or
2-blinks
until a device is deleted)
Successful add node/remove
Solid
node/replication (lasts 60 seconds)
Add node attempt failed because
Solid with
node already in network (lasts 60
one blink
seconds)
LED L3 (Yellow)
L3 flashes with every communication between the module and its radio unit in Idle mode, and with every com-
munication with Alarm.com in Connected mode. In PowerSave mode, this LED flashes in unison with LED 2.
LED L4 (Green)
L4 indicates the HSPA/CDMA signal level as a number of flashes (0 to 5 bars). The number of bars may not
correspond to the bars shown on your cell phone. A level of 5 bars is obtained only in the strongest signal con-
ditions.
Error and Solution
In this mode you can add a device to the local Z-Wave network.
Devices cannot be added to a network if they are already a part
of a network.
In this mode you can delete a device from a Z-Wave network. A
device can only be in one network at a time, and must receive a
"delete" command before it can be learned into a new network.
After receiving this signal, leave all devices by the
HSPA/CDMA module for 1 minute. Locks must be left next to
the module for 4 minutes.
Device you attempted to add to a network is already in a
network, and must be "deleted" before it can join a new
network.
- 18 -
Description
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