Troubleshooting - Jura GIGA X3c Professional Instructions For Use Manual

7 Troubleshooting

Problem
Insufficient foam is
produced when the milk
is frothed, or milk sprays
from the dual spout.
Coffee only comes out in
drips when it is being
prepared.
'Fill bean container.'
not displayed although
the bean container is
empty.
'Empty drip tray.' is
always displayed.
'Error 2' is displayed.
Other 'Error' messages
are displayed.
Cause/Result
The dual spout is dirty.
Coffee or ground coffee has
been ground too finely and is
blocking the system. The
same filter cartridge may
have been used several times
or the water hardness set
incorrectly in the program-
ming mode.
is The bean monitor is dirty.
The metal contacts of the drip
tray are dirty or wet.
If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 'JURA contact details /
Legal information').
Action
T Rinse and clean the dual spout (see
Chapter 5 'Maintenance – Cleaning
the milk system').
T Put the grinder on a coarser setting
or use coarser ground coffee (see
Chapter 4 'Permanent settings in
programming mode – Setting the
consistency of grind').
T Perform descaling (see Chapter 5
'Maintenance – Descaling the
machine ').
T Clean the bean container (see
Chapter 5 'Maintenance – Cleaning
the bean container').
T Clean and dry the metal contacts
on the back of the drip tray.
T Warm the machine at room
temperature.
–
T Switch the GIGA off at the power
switch. Contact customer support in
your country (see Chapter 11 'JURA
contact details / Legal information').
7 Troubleshooting
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