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9 Troubleshooting
Problem
Coffee only comes out
in drips when it is
being prepared�
There is dry ground
coffee behind the
coffee grounds
container�
Grinder is making a
very loud noise�
'ERROR 2'
or
'ERROR 5'
is displayed�
Other
'ERROR'
messages are dis-
played�
Cause/Result
The coffee is ground too
finely and obstructs the
system�
The water hardness may not
have been correctly set�
The beans used are resulting
in an above-average volume
of ground coffee�
There are foreign objects in
the grinder�
If the machine has been
exposed to the cold for a long
period of time, heating may
be disabled for safety reasons�
–
E If you were unable to solve the problem, contact customer
support in your country (see chapter 13 'JURA contact
details / Legal information')�
Action
Set the grinder to a coarser setting
T
(see chapter 4 'Preparation – Adjusting
the grinder')�
Perform descaling (see chapter 7
T
'Maintenance – Descaling the
machine')�
Reduce the coffee strength or choose
T
a finer grinder setting (see chapter 4
'Preparation – Adjusting the product
settings')�
Contact customer support in your
T
country (see chapter 13 'JURA contact
details / Legal information')�
Warm the machine at room tempera-
T
ture�
Contact customer support in your
T
country (see chapter 13 'JURA contact
details / Legal information')�
9 Troubleshooting
23
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