Troubleshooting And Maintenance; After Sales Support - Triax HMX 442 LP4K User Manual

EDID management does
not work normally
There is a blank screen on
the display when switching
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Static becomes stronger
when connecting the video
connectors
Cannot control the device
by RS232 / IR remote /
front panel buttons
If the problem persists after following the above troubleshooting steps, seek further assistance from authorised distributors or
contact Triax sales and support at:
7. After-sales Service
In the unlikely event of an issue occurring with this product, please contact your point of sale. Proof of purchase will be need to
be supplied.
The product must be correctly installed and operated in accordance with the instructions contained in this operating manual.
For technical support, please contact your installer.
Please state potential issue and what test procedures have been carried out.
The HDMI cable is broken
at the output end.
The display does not sup-
port the resolution of the
video source.
Wrong connection
Wrong RS232
communication parameters
Broken RS232 port
Bad grounding
The device has already
been broken.
International support@triax.dk
UK support@triax.co.uk.
Change for another HDMI cable which is in good
working condition.
Switch again.
Manage the EDID data manually to make the resolu-
tion of the video source automatically compliant with
the output resolution.
Check to ensure the connection
the control device and the unit
Type in correct RS232 communication parameters:
Baud rate:600;
Data bit: 8;
Stop bit: 1;
Parity bit: none
Send it to authorized dealer for checking.
Check the grounding and make sure it is
connected well.
Send it to authorized dealer for repairing.
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