Problems And Solutions; Feed Problems - Pitney Bowes da95f Operator's Manual

4 • Troubleshooting

Problems and Solutions

Before calling for service, look for your problem below. If you can
solve the problem yourself, you will be able to resume printing
sooner.

Feed Problems

Problem
Intermittent
feed
4-4
Reason
Feed ramp not
adjusted properly.
Separator assembly
gap incorrect.
Dirty feed rollers.
Paper dust present
(yellow or white
residue), blocking
feed sensor.
Too much material in
feeder (too heavy).
Weight of stack must
be 18lbs. or less
(8.16kg. or less).
Media out of
specification.
Media sticking
together
Stuffed envelopes
not feeding properly.
Solution
The feed ramp adds a gentle
slope to the stack and helps
feeding. Readjust the ramp
position. Also make sure the
feed ramp is centered under the
material.
Check the separator assembly
gap for proper separation.
See Chapter 2, Printer Basics
for more information.
Clean the feed roller with
alcohol. DO NOT use any other
solvents or detergents. They
could damage the feed rollers.
Clean sensor with compressed
air. See Chapter 3, Printer
Maintenance for more
information.
Remove some material from
stack.
Refer to Appendix A-
Specifications.
Fan media before loading.
Try running envelopes
unstuffed.
SV61749 Rev. D