Errors And Troubleshooting - AgaMatrix WaveSense JAZZ Owner's Manual

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Errors and Troubleshooting

The AgaMatrix WaveSense JAZZ Blood Glucose Monitoring
System has been designed to work accurately under normal
conditions. On rare occasions, the meter will display an
error message instead of a glucose result. The AgaMatrix
WaveSense JAZZ System is able to detect specific problems
which may allow you to determine the cause of the error
without wasting valuable test strips. When you are presented
with an error message, check for common problems within
this chapter that may explain the source of the error.
CAUTION: In certain cases, the meter may return an error
code or provide an inaccurate result if it is being used near
electrical equipment, like a power generator or a comput-
er monitor. If this is the case, move the meter away from
the source of electrical interference.
CAUTION: If you get repeated error messages and are ex-
periencing symptoms of hypo or hyperglycaemia, contact
your healthcare professional immediately as this may
indicate low or high glucose. If this error code persists on
retesting, consult your healthcare professional.
Error 1:
Problems have occurred that are related to test strip use.
[1] If this message appears the moment the test strip is in-
serted, the test strip may be wet or damaged.
[2] If the message appears during a test, the test strip may
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8100-02301 Rev G Artwork, Guide, Owners, mmol/L, AgaMatrix, WaveSense Jazz SEC, UK
have been removed too early.
[3] If this message appears after the last progress bar instead
of a result, it may indicate that you applied more blood after
testing began.
Error 2:
The meter has detected an irregularity with the sample.
[1] The test strip may be partially filled; you should check the
window of the test strip to confirm that it is full.
[2] The sample may not be blood or control solution.
Error 3:
The meter has detected that the test strip is in poor condition.
[1] The test strip may have been improperly stored (e.g. hot,
humid conditions) or may be expired.
[2] The test strip may have been mishandled by vigorous
bending or shaking.
[3] Parts of the test strip may have become covered in grease,
oil, or lotion.
[4] The test strip port connector may be dirty.
Error 4:
The meter was unable to produce a result or unusual test
strip problems have occurred that may be related to ex-
treme conditions.
[1] This error may be caused by extremely high glucose. If you
are experiencing symptoms of hyperglycaemia, contact your
healthcare professional immediately. If this error code persists
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